Customer service Operations administration

" Customer Service and Operations Manager delivering exceptional customer experiences
across hospitality, travel, and service-driven environments. Proven track record in customer
experience management, service recovery, KPI & SLA monitoring, team leadership, and
operational coordination. Adept at managing multicultural teams, resolving escalations,
improving guest satisfaction scores, and aligning service excellence with business goals. "
Serial No: 224004
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Skills keywords: customer relationship management, housekeeping, front desk, office management/administration, Guest management
Qualifications:

BSC in Hotel Management degree

Personal Information:

With a solid background in hospitality, operations management, customer service, and administrative support, I bring a combination of practical experience, strong work ethic, and a commitment to delivering high-quality performance in every task I handle.
Throughout my career, I have gained valuable experience in managing daily operations, coordinating with clients and suppliers, supporting front-office functions, and ensuring smooth workflow across departments. I have consistently demonstrated professionalism, reliability, and the ability to adapt to fast-paced environments. My previous roles have strengthened my abilities in problem-solving, communication, teamwork, and maintaining service excellence, all of which are essential for contributing positively to the company.
In addition to my operational and customer service experience, I possess strong computer skills, including proficiency in MS Office applications (Word, Excel, PowerPoint), email and report preparation, CRM platforms, booking and reservation systems, data entry, inventory systems, and basic troubleshooting. I am also comfortable working with digital tools and new software, which allows me to adapt quickly to organisational systems and support efficient administrative operations.

I am confident that my skills, combined with my dedication to continuous learning and improvement would make me a strong asset to the team. I would welcome the opportunity to bring my expertise to the organisation and support the goals through effective service, responsible work ethics, and a proactive mindset.

  • Customer service operations manager
    Trippers destination
    3 years, 4 months ( Dec, 2021 - Apr, 2025 )
Employment Sought: Permanent
Current Location: Uttar Pradesh, India
Top 5 countries interested in working in: Belarus, Greece, Romania, Russia (Russian Fed.), Serbia