• NVQ Level 3 in Business Administration
• ITQ Level 2
• Clinical Coding Certificate
• 11 GCSEs, grade B and above
I’m a resilient, family-driven woman who’s motivated by growth, stability, and creating a better life for my children. What inspires me most is breaking cycles, becoming financially independent, and building a future that gives my family security and peace.
I’m driven by structure, progress, and self-improvement. I want to keep learning, upskill my career, and strengthen my confidence. My faith and values guide me, and I’m always trying to balance being a good mum with becoming the best version of myself.
I enjoy things that help me grow — fitness, home workouts, budgeting, planning, improving my routines, and developing new skills like data analytics and clinical systems. I also like looking and feeling good, organising my home, and building my preloved clothing shop.
At my core, I’m someone who cares deeply, works hard, and keeps moving forward no matter how challenging life gets. I want a life that feels stable, healthy, and meaningful — for me and my kids.
Senior administrative assistant with office management experience
Professional Experience
Administration Assistant – NHS
February 2019 – Present
• Provide administrative support in a busy GP surgery, ensuring smooth clinic operations and accurate patient data management.
• Maintain, update, and audit patient records to ensure compliance with governance and quality standards.
• Arrange and manage clinic appointments for GPs and pharmacists, balancing multiple priorities.
• Coordinate and support staff inductions, creating guides and protocols to streamline onboarding.
• Act as first-line contact for patients and healthcare providers, handling enquiries and managing correspondence.
• Prepare spreadsheets and reports using Excel to support data tracking, monitoring, and performance reporting.
Key Achievements:
• Improved efficiency by developing protocols for new starters.
• Supported clinical coding and data audits to improve data accuracy and reporting.
Clerical Officer – Liberata (Council Services)
January 2010 – February 2016
• Managed council tax and housing benefit claims, including data entry, document processing, and customer enquiries.
• Collaborated across departments to ensure compliance with regulations.
• Conducted data analysis to support fraud prevention and recovery efforts.
Key Achievements:
• Gained strong experience in stakeholder liaison and compliance.
• Developed a detail-oriented, investigative approach to problem solving.
