I hold a Bachelor of Commerce (Honours Degree in Tourism and Hospitality Management), earned between 2018 and 2022. Complementing this degree is a TEFL Certification (120 hours), positioning you as a Teacher Record TEFL Professional. Academically, I also completed my O and A Levels at Thornhill High School. Professionally, my key areas of expertise include Digital Marketing, Customer Service, Event Management, and SEO. I am fluent in English and possess beginner-level competency in Mandarin
Outside of my hospitality career, I leverage my TEFL qualification by teaching English online part-time, which allows me to connect with different cultures and develop strong communication skills.
My management profile is robust, combining operational efficiency, financial compliance, team coordination, and strategic sales management within the hospitality and event sectors.
I have a proven record of professional success in the hospitality sector, notably achieving a high record of pushing sales and upselling and successfully managing events and curating promotional products for commercial campaigns (Food Boards ZW). As a Front Office Agent at Matetsi Private Game Reserve, I was key in driving superior guest satisfaction, efficiently managing room divisions, and overseeing all financial operations, including accurate payment processing and cash handling. Furthermore, I consistently ensured strict compliance with safety, security protocols, and confidentiality, all while holding a Bachelor of Commerce (Honors Degree in Tourism and Hospitality Management).
