Hospitality Specialist

" I am a professional with extensive experience in residence management and guest services. Since April 2014, he has been working as a Residence Manager at the US Ambassador's .Residence, where I am responsible for managing local staff, overseeing all household expenses, and planning and coordinating representational events. My duties also include managing assets and liaising with various offices for maintenance and procurement.

Prior to this role, I worked as a Guest Service Agent at the Dhaka Regency Hotel & Resort from October 2011 to March 2014. In this position, I welcomed guests, maintained a professional demeanour, and led a team to ensure the smooth operation of the Front Desk. Moreover, skilled at handling guest requests, concerns, and hotel operations.

Overall, I am a result-oriented, self-motivated individual with strong analytical, problem-solving, and leadership skills.

In terms of education, I holds a Diploma in Leadership & Management with merit from the Luxury Academy of London (2020) and a Master of Management (2008) from Govt. Bangla College. I also completed a course in "Hardware & Basic Networking". "
Serial No: 221712
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Skills keywords: property management, hospitality proffessional, leadership skills, information technology skills, service management, financial operational management, event management
Qualifications:

Educational Qualifications

Diploma in Leadership & Management (2020): Awarded with merit from the Luxury Academy of London.
Masters in Management (2008): Obtained from Govt. Bangla College.

Bachelor of Commerce (Pass) (2006): From Shaikh Burhanuddin Post Graduate College.


Special Course:

Hardware & Basic Networking: Completed a 3-month course from the Institute of Creative Design.

Personal Information:

Interests & Hobbies:

Listening to music
Traveling to various places
Watching movies
Stamp, coin, and currency collection


Personality Traits:

Result-oriented, highly energetic, self-motivated, and responsible.
A self-starter who is always looking for innovative ideas.
Creative and demonstrates leadership skills.
Possesses analytical, problem-solving, and effective decision-making abilities.
Capable of working independently and as part of a team.
Ability to meet deadlines and produce excellent reports.

Management Skills:

Staff and Operations Management: Train and manage residence staff, including setting work schedules, keeping time and attendance records, and supervising their performance. Also lead and direct a team to ensure the smooth operation of front desk functions.

Event and Budget Management: Plan and coordinate representational events, including staffing, furniture requirements, and menu preparation. Also manage all household expenses and control funds.

Asset and Maintenance Management: Responsible for the maintenance and management of all assets within the residences, conducting inventories, and protecting officials and personal property from loss and damage. Liaise with different offices to arrange necessary maintenance and repairs.

Decision-Making and Problem-Solving: Ability to apply “Creative problem solving and effective analytical skills”, "Analytical and problem-solving ability" and "Effective decision making & problem-solving skills" to achieve optimum utilization of resources.

Leadership and Delegation: My educational qualifications include a "Diploma in Leadership & Management". I have experience leading and directing a team and deputizing for a manager, making decisions, and delegating work.

  • Residence Manager
    US Embassy Dhaka ( Currently working )
    11 years, 10 months ( Apr, 2014 - Feb, 2026 )
  • Guest Service Agent
    Dhaka Regency Hotel & Resort
    4 years, 0 months ( Sep, 2010 - Sep, 2014 )
Employment Sought: Permanent
Current Location: Asia
Top 5 countries interested in working in: Dubai, Europe, Kuwait, Netherlands, Norway
Supplementary Information:

Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.

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