Customer Service Expert

" I am a highly motivated and experienced individual with a passion for customer service and team leadership. With over five years of experience in the retail industry, I have developed strong communication and problem-solving skills. I am a fluent English speaker with a friendly and approachable demeanour, making me a natural fit for the role of Floor Supervisor. I am dedicated to ensuring a positive and efficient shopping experience for customers while also supporting and guiding my team to success. I am organised, adaptable, and thrive in a fast-paced environment. As a Floor Supervisor, I am committed to maintaining a high standard of excellence and contributing to the overall success of the store. Managed a team of 10+ front-of-house staff, ensuring efficient service and high customer satisfaction."
"Supervised daily restaurant operations, including scheduling, inventory management, and staff training."
"Resolved customer issues and complaints effectively, maintaining a high level of customer satisfaction."
"Implemented new procedures to improve efficiency and reduce costs, resulting in a 5% increase ." profitability."
"Maintained a clean and safe dining environment, adhering to all health and safety regulations."
"Trained and mentored new staff members, ensuring they were proficient in their roles." "
Serial No: 218934
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Skills keywords: floor supervisor, event management, guest relation, cash handling, waiter
Qualifications:

Government High School Check No.75/12-L
Passing Year 2018
Total Marks 1100
Obtained Marks 779
Grade A
Matric Science
Intermediate and Higher Education Of Multan Board
Passing Year 2021
Total Marks 1100
Obtained Marks 630
Grade B
F.A Humanities

Personal Information:

Welcoming and Assisting Guests: GROs are the first point of contact for guests, ensuring a warm and welcoming atmosphere.
Handling Reservations: They manage reservations, confirm bookings, and make adjustments as needed.
Addressing Inquiries and Requests: GROs answer guest questions, address concerns, and fulfil requests to enhance the dining experience.
Building Rapport: They strive to build relationships with guests, anticipating their needs and ensuring satisfaction.
Handling Complaints: They address and escalate customer complaints to ensure timely resolution.
Maintaining Standards: They ensure compliance with health and quality standards.
Other Responsibilities: Depending on the restaurant, GROs may also perform tasks like seating guests, managing the flow of traffic, and assisting with other front-of-house duties.

Professional Awards/Accolades:

Promote To Floor Supervisor

  • Floor Supervisor
    Bundu Khan Restaurant ( Currently working )
    4 years, 11 months ( Feb, 2021 - Feb, 2026 )
Employment Sought: Temporary
Current Location: Lahore, Pakistan
Top 5 countries interested in working in: Saudi Arabia, Spain, Switzerland, United Arab Emirates, United Kingdom
Right to work in the following countries: Pakistan
Supplementary Information:

I have. a 6 years Work Experience as A Floor Supervisor Bundu Khan Restaurant

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