Food Hygiene & Safety Level 2 – Olayan Food Service, Saudi Arabia (2022)
Guest Experience & Complaint Resolution – Excellence Workshop, Saudi Arabia (2022)
Opera PMS Reservations – In-House Training, UAE (2020)
I am an energetic and service-driven professional inspired by creating memorable guest experiences. I enjoy meeting people from diverse cultures, learning new hospitality trends, and volunteering in community service. Passionate about teamwork, personal growth, and delivering excellence, I stay motivated through continuous learning, travel, and engaging in sports that build discipline and resilience.
Team Leadership & Coaching – guiding staff to deliver consistent service excellence.
Staff Training & Development – onboarding and mentoring new employees.
Time & Shift Management – scheduling staff for optimal coverage.
Conflict Resolution – handling staff and guest issues professionally.
Operational Oversight – ensuring smooth day-to-day hotel and F&B operations.
Performance Monitoring – tracking KPIs and service standards.
Interdepartmental Coordination – bridging communication between Front Office, Housekeeping, and F&B.
Customer-Centric Decision Making – aligning staff efforts with guest satisfaction goals.
1. Employee of the Month – Olayan Food Division (2022)
Recognized for consistent performance, punctuality, and dedication to customer satisfaction.
2. Teamwork Recognition Award – Hotel Support Staff, Uganda (2017)
Honored for outstanding collaboration and helping lead a successful guest services transition during a peak season.
3. Promoted to Senior Kitchen Assistant (2021)
Advanced role with responsibility for training junior staff, organizing food prep areas, and enforcing hygiene standards.
4. Completed 8+ Years Without a Workplace Incident
Maintained an excellent safety record across hospitality and general labour roles.
5. Key Role in Major Event Setup – Jeddah Hospitality Expo (2019)
Supported the logistics and service operations for an event hosting over 500 guests.
6. Volunteer Support for Community Feeding Program (Uganda, 2016)
Helped with food distribution and kitchen coordination for charitable events serving hundreds of families
Over 6 years of progressive hospitality experience in Saudi Arabia and the UAE, with a proven record in front office operations, guest relations, and F&B coordination.
