Hospitality Business Management - Phinisi School of Tourism (Oct-2019)
Barista Skills Training Programme - Costa Coffee (Mar-2020)
Barista Maestro Programme - Costa Coffee (Jan-2021)
New ICC Drinks Range Training - Costa Coffee (Oct-2021)
I am passionate about crafting exceptional coffee experiences and leading teams to deliver outstanding service.
I am inspired by teamwork, leadership, and the opportunity to continuously learn and grow personally and professionally. I take a pride in mentioning other, improving operational efficiency, and delivering consistent, high-standard service that bring people together.
Team leadership & development - led and motivated barista teams to achieve high performance, fostered and collaborative work environment.
Operational management - oversaw daily operations, ensuring efficient service and smooth workflow in high volume cafe.
Training & mentoring - trained new staff in coffee preparation, customer service, and hygiene standards.
Staff scheduling & resources management- managed schedule, maintained inventory, and ensured optimal staffing levels.
Costumer relationships management - built and maintained positive relationships with regular customers, improving customer loyalty and satisfaction.
Problem solving & decision making - quickly resolved customer concerns and operational issues to maintain high standard of service.
Sales & upselling - utilised product knowledge to train staff on upselling and cross selling techniques, boosting sales.
Increased customer loyalty by 30% and sales by 20% through team leadership.
Boosted customer satisfaction by 25% with seasonal drink innovation at Cabo-Nassib.
Successfully trained and mentored new baristas, improving team efficiency and service quality across multiple locations.
Received Costa International Challenge award for outstanding performance.
Adaptable and experienced in fast-paced, multicultural environments.
Committed to continuous learning and professional growth.
Strong focus on teamwork, customer satisfaction, and service excellence.
Flexible with shifts and relocation if needed.
