Educated Manager in Customer Experience

" Experienced higher education and nonprofit leader with a strong background in student engagement, community outreach, and organisational management. Over 10 years of professional experience in academic advising, recruitment, and programme development, including serving as Undergraduate Affairs Manager at UC Santa Barbara and College Recruiter at Davis Technical College. Proven success in leading diverse teams, implementing digital transformation strategies, and driving enrollment growth. Volunteer leader with board and event coordination experience at Diversity Collective Ventura County and current youth mentor with Mosaic LGBTQ+ .' Trust. "
Serial No: 220246
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Skills keywords: leadership skills, customer adviser, education, project management, marketing management, budgeting/financial planning, employee relations
Qualifications:

BS in Interdisciplinary Studies
MS in Business Management & Leadership

Personal Information:

I am an experienced higher education and nonprofit leader with over a decade of success in student engagement, programme development, and community outreach. My career spans roles in academic advising, recruitment, and organisational management, including serving as Undergraduate Affairs Manager at UC Santa Barbara, where I led teams, implemented digital transformation strategies, and supported 2,000+ students. I have also driven enrollment growth at Davis Technical College and advanced access initiatives at the University of Utah. Beyond higher education, I have held leadership roles in the nonprofit sector, including serving on the Board of Directors for Diversity Collective Ventura County, where I managed large-scale events, budgets, and partnerships. Currently, as a youth mentor with Mosaic LGBTQ+ Trust, I provide guidance and advocacy for young people. With a BS in Interdisciplinary Studies and an MS in Management & Leadership, I bring strategic vision, inclusive practice, and strong management skills to every role.

Management Skills:

Leadership & Team Management | Strategic Planning & Execution | Change Management | Budget & Financial Oversight | Project & Programme Management | Staff Recruitment & Training | Stakeholder Engagement | Diversity, Equity & Inclusion Leadership | Data Analysis & Decision Making | Communication & Conflict Resolution

Professional Awards/Accolades:

Certificate of Recognition, Oxnard LGBTQ+
Citation of Excellence Award, University of California, Santa Barbara
Community Visibility Award, Ventura County Board of Supervisors and the Stonewall Democrats of Ventura County
Community Spotlight Award, Diversity Collective VC and Ventura County Board of Supervisors
Certificate of Recognition, Assembly of the California Legislature
Certificate of Congressional Recognition, US House of Representatives
Certificate of Recognition, City of San Buenaventura, Mayor’s Desk

  • Undergraduate Affairs Manager
    UC Santa Barbara
    6 years, 0 months ( Jan, 2019 - Jan, 2025 )
  • College Recruiter
    Davis Technical College
    3 years, 6 months ( Jun, 2015 - Dec, 2018 )
  • College Access Adviser
    University of Utah
    1 years, 9 months ( Aug, 2013 - May, 2015 )
Employment Sought: Permanent
Current Location: United Kingdom
Top 5 countries interested in working in: United Kingdom
Right to work in the following countries: United States