Work Experience:
Company Name
HCL Technologies
Designation
Software Engineer 2
Date
Nov 2021 – May 2024
Environment
Servicenow, JavaScript, ITSM
URL
https://www.hcltech.com/
Description: The project was internal project name DRYiCE Gold Blue Print which had many custom and scoped applications some were related to ITSM and some were scoped apps everything was built on servicenow
Responsibilities:
❖ Worked on stories assigned over the sprint.
❖ Worked on different ticket raised by the customer over the disc support portal.
❖ Used Update sets to move customization from instance to instance.
❖ Worked on problem task ,service exchange integration,lucy bot and virtual agent integration with ServiceNow.
Company Name
Tata Consultancy Services
Designation
System Engineer
Date
May 2024 - Present
Environment
Servicenow, JavaScript, ITSM
URL
https://www.tcs.com/
Description: I am working with client blackrock in this project. It is related to ITSM module having integration with different vendors.Worked and supported in Mexico for 1 year Responsibilities:
❖ Users, Groups and Roles Administration.
❖ Worked on Incident Tickets for access or technical issues
❖ Used Update sets to move customization from instance to instance.
❖ Created Workflow for the moving the process stages as per the requirement.
❖ Did server side and client side scripting
❖ Fixed defects in servicenow environment
CERTIFICATIONS:
Service-Now Admin certified. https://drive.google.com/file/d/10aALXliSqixcstU-WR0_maTGSr1WnofS/view
Service-Now Developer certified. https://drive.google.com/file/d/1Qw6pAeTg9Rnb6QHZ_lpgDZHDxJyWt- Pe/view
Service-Now Implementation Specialist certified. https://drive.google.com/file/d/1H9LDM2rnyin- NcvfBn6BCDbuE_dChMXi/view
Fundamental C,Python certified
Work Experience:
Company Name
HCL Technologies
Designation
Software Engineer 2
Date
Nov 2021 – May 2024
Environment
Servicenow, JavaScript, ITSM
URL
https://www.hcltech.com/
Description: The project was internal project name DRYiCE Gold Blue Print which had many custom and scoped applications some were related to ITSM and some were scoped apps everything was built on servicenow
Responsibilities:
❖ Worked on stories assigned over the sprint.
❖ Worked on different ticket raised by the customer over the disc support portal.
❖ Used Update sets to move customization from instance to instance.
❖ Worked on problem task ,service exchange integration,lucy bot and virtual agent integration with ServiceNow.
Company Name
Tata Consultancy Services
Designation
System Engineer
Date
May 2024 - Present
Environment
Servicenow, JavaScript, ITSM
URL
https://www.tcs.com/
Description: I am working with client blackrock in this project. It is related to ITSM module having integration with different vendors.Worked and supported in Mexico for 1 year Responsibilities:
❖ Users, Groups and Roles Administration.
❖ Worked on Incident Tickets for access or technical issues
❖ Used Update sets to move customization from instance to instance.
❖ Created Workflow for the moving the process stages as per the requirement.
❖ Did server side and client side scripting
❖ Fixed defects in servicenow environment
CERTIFICATIONS:
Service-Now Admin certified. https://drive.google.com/file/d/10aALXliSqixcstU-WR0_maTGSr1WnofS/view
Service-Now Developer certified. https://drive.google.com/file/d/1Qw6pAeTg9Rnb6QHZ_lpgDZHDxJyWt- Pe/view
Service-Now Implementation Specialist certified. https://drive.google.com/file/d/1H9LDM2rnyin- NcvfBn6BCDbuE_dChMXi/view
Fundamental C,Python certified
Roles and
Work Experience:
Company Name
HCL Technologies
Designation
Software Engineer 2
Date
Nov 2021 – May 2024
Environment
Servicenow, JavaScript, ITSM
URL
https://www.hcltech.com/
Description: The project was internal project name DRYiCE Gold Blue Print which had many custom and scoped applications some were related to ITSM and some were scoped apps everything was built on servicenow
Responsibilities:
❖ Worked on stories assigned over the sprint.
❖ Worked on different ticket raised by the customer over the disc support portal.
❖ Used Update sets to move customization from instance to instance.
❖ Worked on problem task ,service exchange integration,lucy bot and virtual agent integration with ServiceNow.
Company Name
Tata Consultancy Services
Designation
System Engineer
Date
May 2024 - Present
Environment
Servicenow, JavaScript, ITSM
URL
https://www.tcs.com/
Description: I am working with client blackrock in this project. It is related to ITSM module having integration with different vendors.Worked and supported in Mexico for 1 year Responsibilities:
❖ Users, Groups and Roles Administration.
❖ Worked on Incident Tickets for access or technical issues
❖ Used Update sets to move customization from instance to instance.
❖ Created Workflow for the moving the process stages as per the requirement.
❖ Did server side and client side scripting
❖ Fixed defects in servicenow environment
CERTIFICATIONS:
Service-Now Admin certified. https://drive.google.com/file/d/10aALXliSqixcstU-WR0_maTGSr1WnofS/view
Service-Now Developer certified. https://drive.google.com/file/d/1Qw6pAeTg9Rnb6QHZ_lpgDZHDxJyWt- Pe/view
Service-Now Implementation Specialist certified. https://drive.google.com/file/d/1H9LDM2rnyin- NcvfBn6BCDbuE_dChMXi/view
Fundamental C,Python certified
Roles and
Work Experience:
Company Name
HCL Technologies
Designation
Software Engineer 2
Date
Nov 2021 – May 2024
Environment
Servicenow, JavaScript, ITSM
URL
https://www.hcltech.com/
Description: The project was internal project name DRYiCE Gold Blue Print which had many custom and scoped applications some were related to ITSM and some were scoped apps everything was built on servicenow
Responsibilities:
❖ Worked on stories assigned over the sprint.
❖ Worked on different ticket raised by the customer over the disc support portal.
❖ Used Update sets to move customization from instance to instance.
❖ Worked on problem task ,service exchange integration,lucy bot and virtual agent integration with ServiceNow.
Company Name
Tata Consultancy Services
Designation
System Engineer
Date
May 2024 - Present
Environment
Servicenow, JavaScript, ITSM
URL
https://www.tcs.com/
Description: I am working with client blackrock in this project. It is related to ITSM module having integration with different vendors.Worked and supported in Mexico for 1 year Responsibilities:
❖ Users, Groups and Roles Administration.
❖ Worked on Incident Tickets for access or technical issues
❖ Used Update sets to move customization from instance to instance.
❖ Created Workflow for the moving the process stages as per the requirement.
❖ Did server side and client side scripting
❖ Fixed defects in servicenow environment
CERTIFICATIONS:
Service-Now Admin certified. https://drive.google.com/file/d/10aALXliSqixcstU-WR0_maTGSr1WnofS/view
Service-Now Developer certified. https://drive.google.com/file/d/1Qw6pAeTg9Rnb6QHZ_lpgDZHDxJyWt- Pe/view
Service-Now Implementation Specialist certified. https://drive.google.com/file/d/1H9LDM2rnyin- NcvfBn6BCDbuE_dChMXi/view
Fundamental C,Python certified
Roles and
Work Experience:
Company Name
HCL Technologies
Designation
Software Engineer 2
Date
Nov 2021 – May 2024
Environment
Servicenow, JavaScript, ITSM
URL
https://www.hcltech.com/
Description: The project was internal project name DRYiCE Gold Blue Print which had many custom and scoped applications some were related to ITSM and some were scoped apps everything was built on servicenow
Responsibilities:
❖ Worked on stories assigned over the sprint.
❖ Worked on different ticket raised by the customer over the disc support portal.
❖ Used Update sets to move customization from instance to instance.
❖ Worked on problem task ,service exchange integration,lucy bot and virtual agent integration with ServiceNow.
Company Name
Tata Consultancy Services
Designation
System Engineer
Date
May 2024 - Present
Environment
Servicenow, JavaScript, ITSM
URL
https://www.tcs.com/
Description: I am working with client blackrock in this project. It is related to ITSM module having integration with different vendors.Worked and supported in Mexico for 1 year Responsibilities:
❖ Users, Groups and Roles Administration.
❖ Worked on Incident Tickets for access or technical issues
❖ Used Update sets to move customization from instance to instance.
❖ Created Workflow for the moving the process stages as per the requirement.
❖ Did server side and client side scripting
❖ Fixed defects in servicenow environment
CERTIFICATIONS:
Service-Now Admin certified. https://drive.google.com/file/d/10aALXliSqixcstU-WR0_maTGSr1WnofS/view
Service-Now Developer certified. https://drive.google.com/file/d/1Qw6pAeTg9Rnb6QHZ_lpgDZHDxJyWt- Pe/view
Service-Now Implementation Specialist certified. https://drive.google.com/file/d/1H9LDM2rnyin- NcvfBn6BCDbuE_dChMXi/view
Fundamental C,Python certified
Roles and
