Post Graduate Diploma in Computer Science & Engineering | National Youth Development Training Institute, Dhaka, Bangladesh [2008 – 2010].
- Data Centre Operations & Cloud Infrastructure.
- System & Network Administration (Cisco, Windows/Ubuntu/Centos/Linux).
- Mobile & Computer Hardware Diagnostics.
- Software Development & Testing.
- CCTV & Surveillance Systems.
- Customer Support & Technical Helpdesk.
- IT Project Coordination & Documentation.
- Cybersecurity & Data Protection.
- Automation & Scripting.
- Learning New Technologies & Tools.
ACHIEVEMENT
IT Governance & Audit Impact
• Successfully managed remote operations of a UK-based Tier-3 data center, consistently delivering 99.99%
uptime.
• As an Auditor, I introduced new transaction monitoring procedures within the IT department that significantly
boosted financial transparency and compliance.
• Functioned as a hybrid Accountant/Auditor, successfully coordinating high-level financial oversight with the
stability of IT security and system integrity.
Technical and Operational Excellence
• Repaired and refurbished over 5,000+ mobile and computing devices, consistently achieving high customer
satisfaction.
• Developed and deployed internal software tools designed to speed up IT support and workflows.
• Installed and maintained 400-500 CCTV systems across commercial and government facilities.
• Provided direct technical support to law enforcement agencies under a contract-based IT consultancy.
• Maintained secure backup and disaster recovery (DR) systems for enterprise clients.
Leadership and Coordination
• Led hybrid roles that effectively combined software development, system administration, and customer
support.
• Trained and mentored junior technicians in crucial areas like hardware diagnostics and customer service.
• Handled customer support in multiple languages, including Arabic, English, Hindi, Urdu, and Bangla.
• Coordinated with international vendors and suppliers for the procurement of IT hardware.
Senior IT professional with over 15 years of experience in IT Audit, Data Centre Operations, and Systems Governance. Proven expertise in maintaining 99.99% system uptime, managing Cisco-based networks, and implementing ISO 27001/ GDPR compliance. Extensive experience working with law enforcement agencies and international clients.
