Microsoft Certified Systems Engineer (MCSE)
CompTIA A+
Microsoft Certifications (Updated – 2005)
Certificate in Cyber/Computer Forensics & Counterterrorism – MasterGrade IT (2017–2020)
Matric – Cambridge College (2000)
In Progress: Microsoft Azure Administrator
In Progress: Microsoft Azure Fundamentals
In Progress: Software Development – Multi-Subject Course
I am a dedicated IT professional who enjoys solving complex technical problems and helping others use technology confidently. I’m inspired by continuous learning and staying up to date with emerging IT systems. Outside of work, I enjoy fitness, exploring new tech tools, and spending time with family. I’m driven by curiosity, reliability, and the satisfaction of improving systems and user experiences.
Coordination of IT support operations across multiple teams and departments
Asset management and inventory control for more than 1,100 devices
Implementation and enforcement of security policies (PKI encryption, remote device management)
Prioritising and managing high-volume technical support requests
Training and guiding end-users on systems, applications, and best practices
Collaborating with global IT teams to maintain consistent standards and procedures
Over 15 years of experience in IT support, systems administration, and end-user service delivery
Successfully supported critical applications and infrastructure at Global Load Control
Managed and maintained more than 1,100 IT assets for Red Bull via ECOTECH Converge
Delivered VIP-level technical support for Western Cape Government departments
Recognised for strong problem-solving ability, reliability, and user-focused service
