Post Graduate Diploma in Management in Marketing
Certified in Digital Marketing and Marketing Analytics
Training in Customer Success and Sales Operations
Hands on experience with CRM tools, Google Analytics, Google Ads, Power BI, and Excel
Experience in B2B and B2C customer support and sales environments
I am motivated by work that combines problem solving, customer interaction, and continuous learning. I enjoy improving processes, understanding customer needs, and contributing to team goals. In my free time, I like reading professional blogs, learning about digital tools, and keeping up with global business trends.
Client relationship management, customer onboarding and retention, workflow coordination, task prioritisation, team collaboration, performance monitoring, reporting and documentation, process optimisation, time management, stakeholder communication, goal tracking, issue resolution, and service quality improvement.
Recognised for strong customer handling and communication skills in client facing roles. Achieved consistent performance in customer satisfaction, lead follow ups, and campaign execution. Successfully supported sales and marketing activities while maintaining service quality standards. Participated in academic and professional projects focused on marketing strategy, customer insights, and digital tools.
Experienced in working with fast paced service environments and handling multiple tasks simultaneously. Comfortable supporting international clients, following standard operating procedures, and adapting quickly to new tools and workflows. Open to learning, process improvement, and contributing positively to team performance in customer focused roles.
