Application Support Analyst Digital Transformation AI

" AI-driven Application Support Analyst with a strong background in business analysis, UAT, and support of business-critical financial and enterprise applications. MBA in Business Analytics with hands-on experience in Copilot Studio, agentic chatbot automation, application development, Solution architecture, system monitoring, incident resolution, SQL, deployments, and continuous application maintenance within global organizations "
Serial No: 224230
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Skills keywords: application support, microsoft technologies, technical project manager, it business analysis, it operations management, software development, machine learning
Qualifications:

MBA – Business Analytics, Savitribai Phule Pune University (CGPA: 8.0)

Bachelor of Engineering, Savitribai Phule Pune University (CGPA: 8.6)

Microsoft Certified: Power Platform Developer (PL-400)

Mercedes-Benz AG Certification – Data, AI & Cybersecurity

GenAI on Power Platform – Mercedes-Benz AG

Personal Information:

A technology-driven professional passionate about solving real business problems through stable, scalable systems and intelligent automation. Inspired by digital transformation, AI and process excellence. Enjoys learning new technologies, fitness, travel and contributing to global teams. Known for ownership, reliability under pressure, and clear communication with both technical and non-technical users.

Management Skills:

Application Lifecycle & Support Management

Incident, Problem & Change Management (ITIL-aligned)

Stakeholder & Business Communication

Vendor, Contract & SLA Management

Demand Prioritization & ROI-based Decision Making

Release, UAT & Deployment Coordination

Risk, Audit & Compliance Awareness

Cross-functional & Global Team Collaboration

Professional Awards/Accolades:

Rockstar Award – Mercedes-Benz India for driving innovation and digital adoption

Designed & delivered 7+ enterprise applications used across Sales, Finance & Operations

Built automation solutions saving ₹2 Cr annually by replacing legacy SAP processes

Representing India as an AI Ambassador in the Global Mercedes-Benz AG community

Delivered AI-driven solutions improving operational efficiency by 60–70%

  • IT Application Associate
    Mercedes- Benz India pvt.ltd ( Currently working )
    2 years, 7 months ( Jul, 2023 - Feb, 2026 )
  • Software Developer
    LTIMindtree ( Currently working )
    3 years, 1 months ( Jan, 2023 - Feb, 2026 )
Employment Sought: Any
Current Location: Pune, Maharashtra, India
Top 5 countries interested in working in: United Kingdom, United States
Right to work in the following countries: India
Supplementary Information:

Open to UK relocation or visa sponsorship

Experienced in 24x7 business-critical application environments

Strong exposure to financial systems, sales platforms & enterprise applications

Comfortable working under pressure and handling high-severity incidents

Proven ability to balance support + continuous improvement + automation

Experience working with global stakeholders across Europe & India

Employers, Click here to Hire





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