Soft Service Supervisor

" I am an experienced hospitality and facilities management professional with over 15 years of experience in soft services and housekeeping operations. I hold a qualification in Hotel Management and have extensive hands-on and supervisory expertise in service quality, health and safety compliance, team leadership, and client coordination. Currently working in Saudi Arabia as a Soft Services Supervisor, I have successfully managed multicultural teams, implemented SOPs and HSE standards, and delivered high-quality services across hospitality and facilities environments. "
Serial No: 224820
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Skills keywords: supervisor hospitality, housekeeping supervisor, field supervisor, site supervisor, hotel operations management, hospitality management, hospitality sector
Qualifications:

12th Pass
Diploma / Certificate in Hotel Management
Soft Services & Housekeeping Operations Experience
Health & Safety (HSE) Knowledge
Risk Assessment & COSHH Awareness
First Aid Certified
Cleaning Chemicals & Equipment Handling (Diversey, Arpal)
SOP, SDS & Method Statement Implementation and BICSc

Personal Information:

I am a dedicated and reliable professional with over 15 years of experience in the hotel and hospitality sector. Currently based in Saudi Arabia, I am working as a Soft Services Supervisor with strong expertise in facilities operations, team supervision, and service quality management. I am adaptable, safety-focused, and committed to continuous improvement and professional growth.

Management Skills:

• Team leadership and supervision
• planning and staff scheduling
• Training and performance management
• Quality control and service audits
• Client coordination and communication
• Health, Safety & Compliance (HSE, COSHH)
• SOP and method statement implementation
• Problem-solving and decision-making
• management and task prioritisation
• Reporting and documentation

Professional Awards/Accolades:

• Over 15 years of successful experience in the hotel and hospitality sector
• Promoted to supervisory roles based on performance and leadership skills
• Consistently maintained high service quality and client satisfaction standards
• Recognized for effective team management and operational efficiency
• Successfully implemented SOPs, HSE, and quality control procedures on site
• Played a key role in improving cleanliness audits and safety compliance

  • Soft Service Supervisor
    FMCO ( Currently working )
    2 years, 0 months ( Jan, 2024 - Feb, 2026 )
  • Housekeeping Executive
    Ambuja Reality Development Pvt. Ltd.
    5 years, 5 months ( Jul, 2018 - Dec, 2023 )
  • Executive Housekeeper
    Hotel Grand International
    2 years, 5 months ( Jan, 2016 - Jun, 2018 )
Employment Sought: Permanent
Current Location: Saudi Arabia
Top 5 countries interested in working in: Malta, Middle East, Poland, Portugal, Saudi Arabia
Right to work in the following countries: Dubai, Finland, Italy, Japan, Jordan, Kuwait, Lithuania, Malta, Middle East, Oman, Poland, Portugal, Romania, Saudi Arabia
Supplementary Information:

I have extensive hands-on and supervisory experience in soft services and facilities management across hospitality and commercial environments. My expertise includes implementing SOPs, conducting risk assessments, ensuring COSHH and HSE compliance, and managing cleaning operations using international standards such as BICS. I am well-versed in professional cleaning chemicals including Diversey and Arpal, and experienced in specialised services such as marble polishing, carpet and sofa shampooing, façade cleaning, and deep cleaning projects. I have strong communication skills, am comfortable working with multicultural teams, and remain flexible to work schedules, transfers, and operational requirements. I am motivated, safety-conscious, and focused on delivering consistent service quality and client satisfaction.

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