Bachelor of Arts in public administration
Diploma in food and beverage service
"I am a hospitality professional driven by the challenge of creating seamless, memorable experiences for travelers. What inspires me is the intersection of logic and service—using systems like Hotsoft PMS to solve complex logistical puzzles while maintaining a high standard of guest care. Beyond the office, I am an avid traveler and student of cultures, which fuels my proficiency in four languages and my ability to connect with a diverse international clientele. I thrive in fast-paced environments where multitasking and precision are required. I am particularly motivated by the opportunity to bring my expertise in travel operations and front-office management to the dynamic hospitality market in the GCC region, where I am prepared to relocate immediately to contribute to a world-class team
Management & Leadership Skills
Operational Oversight: Expert at managing the end-to-end hotel reservation lifecycle, including inventory control and room availability.
Cross-Departmental Coordination: Proven ability to synchronise workflows between Front Office, Housekeeping, and Maintenance to ensure seamless guest arrivals.
Strategic Revenue Management: Skilled in implementing yield and revenue optimization strategies through effective rate plan management and upselling.
Vendor & Stakeholder Management: Experienced in coordinating with Destination Management Companies (DMCs), transport providers, and local vendors to secure competitive pricing.
Guest Experience Leadership: Adept at handling VIP guest requirements, service recovery, and escalation management to maintain high brand standards.
