B.Sc. in Commerce, Accounting Major – Benha University
Fluent in English and Arabic; basic knowledge of French
Proficient in Microsoft Office, Excel, and data reporting
Certified in IT Fundamentals, Linux Command Line, Networking (Google & Coursera)
Licenced insurance broker by the Egyptian Financial Supervisory Authority (EFSA)
ICDL certified with additional training in leadership and accounting cycles
Web Development html and CSS (Udacity)
I'm actively looking for an opportunity to live abroad where I can learn new things—culturally, ,culturally, technologically, and professionally. Experiencing new environments helps me grow both personally and in my career.
I lead an active lifestyle and enjoy running, and long coastal walks. Physical activity plays an important role in my daily routine, helping me stay energised and focused. I'm also interested in hiking and outdoor exploration whenever possible.
In my free time, I enjoy expanding my knowledge in technology through online courses in IT support, web development, and networking. I also like reading about leadership, productivity, and personal growth.I'm actively looking for an opportunity to live abroad where I can learn new things—culturally, technologically, and professionally. Experiencing new environments helps me grow both personally and in my career.
I lead an active lifestyle and enjoy and long coastal walks. Physical activity plays an important role in my daily routine, helping me stay energized and focused. I'm also interested in hiking and outdoor exploration whenever possible.
In my free time, I enjoy expanding my knowledge in technology through online courses in IT support, web development, and networking. I also like reading about leadership, productivity, and personal growth.
Team Leadership & Supervision – Guided teams in achieving service and operational goals across procurement and support functions
Vendor & Supplier Relationship Management – to ensure supply reliability and cost savings
Process Improvement – inefficiencies and implemented workflow enhancements in procurement, service, and logistics
KPI Monitoring & Performance Evaluation – Tracked service metrics and team performance to ensure consistent quality
Cross-Functional Coordination – closely with finance, logistics, sales, and IT teams to align goals and improve outcomes
Training & Coaching – Supported onboarding, skill development, and continuous learning for junior team members
Strategic Planning & Cost Control – to project budgeting, cost reduction, and sourcing strategies
Crisis Management & Decision-Making – Handled escalations and operational challenges with quick, effective solutionsProcurement and Supply Chain Management, Microsoft Office, Microsoft Excel, Project coordination and management, Logistics coordination, Strategic Purchasing, Negotiation, Business Management, IT fundamentals, Analytical and Strategic thinking, Attention to detail, Effective Communication, Problem-solving, highly organized, highly organizedTeam Leadership – Guided and supported cross-functional teams in procurement, customer service, and warehouse operations
Conflict Resolution – Effectively de-escalated customer issues and resolved internal challenges to maintain smooth workflows
Vendor & Supplier Management – Built and maintained strong relationships with local and international suppliers to ensure timely, cost-effective procurement
Process Optimization – Streamlined logistics, purchasing, and support processes to boost efficiency and reduce costs
Performance Monitoring – Tracked KPIs and customer satisfaction metrics; recognized for achieving top rankings in service and sales
Training & Development – Mentored junior staff and supported onboarding processes to improve team performance
Strategic Planning – Contributed to improving profit margins through smarter sourcing, negotiation, and inventory control
Cross-Department Coordination – Worked closely with accounting, logistics, and sales teams to align operational goals
Customer Experience Management – Ensured high service quality and quick resolution of client concerns across multiple lines of business
Reporting & Analysis – Delivered accurate performance and procurement reports to support decision-makingTeam Leadership & Supervision – Guided teams in achieving service and operational goals across procurement and support functions
Vendor & Supplier Relationship Management – Built strategic partnerships to ensure supply reliability and cost savings
Process Improvement – Identified inefficiencies and implemented workflow enhancements in procurement, service, and logistics
KPI Monitoring & Performance Evaluation – Tracked service metrics and team performance to ensure consistent quality
Cross-Functional Coordination – Worked closely with finance, logistics, sales, and IT teams to align goals and improve outcomes
Training & Coaching – Supported onboarding, skill development, and continuous learning for junior team members
Strategic Planning & Cost Control – Contributed to project budgeting, cost reduction, and sourcing strategies
Crisis Management & Decision-Making – Handled escalations and operational challenges with quick, effective solutions
Ranked #1 in Customer Satisfaction (100% score) and #3 in Sales at Teleperformance (2024)
Cut Procurement Costs by 20% at Marina Platforms Co. through smart negotiation and supplier sourcing
Increased Project Profit Margins by 30% by optimizing procurement and delivery processes
Achieved Consistent Sales Targets in multiple insurance roles at Misr Life and ACE Life Insurance
Streamlined Procurement Operations by boosting time efficiency by 30% and resolving complex supplier issues
Recognized for Strong Conflict Resolution Skills and effective de-escalation of customer concerns at Concentrix
Successfully Navigated Egypt’s ACID Customs System, guiding suppliers and internal teams through the transition
Improved Warehouse Efficiency by 10% through better organization and inventory control
Established and Managed a New Branch for Magic Tel Co., overseeing all administrative and sales operations
Trusted Team Player across multiple industries with a consistent track record of reliability and adaptability
