I completed Matriculation and Intermediate education in 2016. I hold valid Matric and Intermediate certificates. Both certificates are officially attested by the Ministry of Foreign Affairs and are available for verification.
I am a dedicated professional with over 8 years of experience in customer service and operations. I am inspired by the challenge of optimising workflows and resolving complex issues to ensure high satisfaction. Beyond my technical proficiency in Microsoft Office , I am driven by a strong sense of leadership and the ability to adapt to diverse environments. My pastimes include researching new tech trends and exploring different cultures, which fuels my desire to work abroad. What truly makes me tick is the opportunity to solve problems creatively while building long-term, loyal relationships with clients and team members alike
Store operations management
Staff supervision and scheduling
Customer service management
Cash handling and daily closing
Inventory control and stock ordering
Vendor coordination and follow up
Problem solving and decision making
Time management and multitasking
Successfully managed daily operations of a convenience store for five years. Improved customer satisfaction and maintained accurate cash and inventory records. Trained and supervised staff and ensured smooth store operations.
With over 8 years of professional experience, I have developed a strong foundation in operations and customer service. My 6-year tenure as a Store Manager at Northern Hardware Store demonstrates my long-term commitment and reliability to an employer. I am highly proficient in managing inventory, supervising staff, and handling administrative tasks using Microsoft Office. My background as a CSR and Receptionist has further sharpened my communication skills and my ability to resolve complex issues under pressure. Being multilingual in English, Urdu, Pashto, and Punjabi, I can adapt quickly to diverse work environments and effectively collaborate with international teams. I am a fast learner, dedicated to maintaining high standards of work ethics and operational efficiency.
