POS System Proficiency
Diploma in Hospitality Management
I am deeply inspired by the art of hospitality—the ability to transform a simple meal into a memorable experience for a guest. This is what motivates me; I thrive on the energy of a busy service and the immediate feedback of a satisfied table. Outside of work, my passion for service continues through my love of hosting dinners for friends, where I enjoy experimenting with new flavors and wine pairings. I am also an avid rock climber, which has honed my focus, resilience, and ability to perform under pressure—skills I bring to the dining room floor every day. I am seeking a team where this dedication to craft and community is valued and nurtured.
Team Coordination & Support
Mentored and trained new wait staff on service standards and POS systems.
Effectively delegated side work and restocking duties to ensure team efficiency.
Facilitated clear communication between front-of-house and kitchen staff during peak service.
Operational Management
Managed opening and closing procedures, including cash handling and drawer reconciliation.
Assisted in inventory management and monitoring of key stock levels (e.g., wine, condiments).
Resolved customer complaints promptly and diplomatically, ensuring guest satisfaction.
Leadership & Problem-Solving
Stepped in to lead the floor during the absence of a manager, ensuring seamless service.
Coordinated smooth table turnover and seating to optimise floor plan and wait times.
Demonstrated strong problem-solving skills under pressure to handle service challenges.
Innovation Award
Leadership Excellence
Customer Service Excellence
Awarded "Most Valuable Team Player" by management
As a dedicated hospitality professional, my focus is consistently on enhancing the guest experience, supporting team success, and contributing positively to the restaurant's operations and reputation. Below are key aspects of my work ethic and accomplishments:
1. Guest Experience & Relationship Building:
Cultivated a regular clientele who specifically requested my section due to attentive, personalized service and expert menu guidance.
Recognized by management for consistently receiving positive direct feedback and online reviews that mentioned my service by name.
Demonstrated genuine care in every interaction, such as remembering guest preferences and allergies, ensuring a safe and welcoming experience for all.
2. Sales & Business Contribution:
Possess a proven track record of increasing average check totals through confident, knowledgeable upselling of premium wines, specialty cocktails, and high-margin appetizers and desserts.
Proactively studied menu changes and ingredient sources to articulate compelling descriptions that enhanced guest interest and order value.
Contributed to reducing waste through accurate order entry and vigilant communication with the kitchen regarding modifications.
3. Team Leadership & Collaboration:
Frequently entrusted with training new hires on point-of-sale systems, service standards, and side duties, ensuring a smooth and consistent onboarding process.
Naturally assumed a lead role on the floor during peak hours, assisting teammates with order processing, food running, and problem-solving without direct supervision.
Maintained excellent rapport with back-of-house staff, facilitating clear communication and mutual respect that ensured efficient service and high morale.
4. Initiative & Operational Excellence:
Noted for exceptional foresight in anticipating guest needs, such as pre-bussing tables, refilling beverages before being asked, and offering thoughtful recommendations.
Took initiative in performing essential closing duties, including accurate cash reconciliation, restocking server stations, and ensuring the dining room was perfectly prepared for the next service.
Trusted by management to handle sensitive situations, including guest complaints, applying diplomatic solutions that often turned a challenging moment into a loyal customer relationship.
I am seeking a position where this level of dedication and proactive contribution is valued and where I can continue to grow within a dynamic and quality-focused team.
