Diploma In Business Management
Certificate In Personnel Management
Computer Certificate
Professionalism at Workplace
Inspiration:
I am inspired by opportunities to grow, help others, and make a positive impact at work.”
Hobbies and Pastimes:
“I enjoy reading personal development books, volunteering, fitness activities, and learning new skills.”
What Makes Me Tick (Motivation):
“I am motivated by achieving goals, working with a supportive team, solving challenges, and making a difference through my work.
1. Leadership
2. Strategic Planning
3. Team Coordination
4. Decision-Making
5. Conflict Resolution
Work Experience
Customer Service and Operations Associate
Pesapal Ltd | 2018 – 2023
Provided excellent customer support, ensuring a 95% satisfaction rate.
Handled financial transactions and digital payment solutions with high accuracy.
Resolved customer complaints efficiently, strengthening client loyalty and retention.
Trained and mentored new staff to meet company standards and performance goals.
Executive Acquisition Assistant
Craft Silicon | 2024 (Internship/Contract)
Assisted in onboarding new clients and maintaining strong business relationships.
Supported the sales team in reaching monthly targets through lead generation.
Coordinated meetings, prepared reports, and managed client follow-up activities.
Supplementary Work Skills and Experience:
Adaptability: Successfully worked in fast-paced environments with shifting priorities.
Team Collaboration: Cooperated closely with different departments to streamline operations.
Problem-Solving: Quickly identified issues and implemented effective solutions.
Health and Safety Awareness: Adhered to company safety protocols in office and client engagements.
Task Management: Skilled at prioritising tasks to meet deadlines without supervision.
