Diploma in Food and Beverage Management – Siaya Institute of Technology, Kenya (2018–2021)
Foundation Certificate in Digital Marketing – Microsoft/ITCILO (September 2024)
Customer Service and Hospitality Leadership (in-practice)
I am inspired by the opportunity to create meaningful guest experiences and contribute to the growth of the hospitality industry. I find great satisfaction in seeing a well-run service operation, where both staff and customers feel valued. What drives me is the chance to lead teams, solve problems under pressure, and create smooth, memorable dining experiences that reflect professionalism and care.
Outside of work, I enjoy engaging in community service, particularly projects that support vulnerable groups and empower young people. I have participated in charity initiatives that help widows and encourage school dropouts to return to education—causes that continue to motivate me. I also take an interest in digital marketing and how it can be used creatively to grow hospitality brands. Exploring global hospitality trends, learning from different cultures, and continuously improving service standards are what make me tick.
Team leadership, staff training, customer service supervision, stock and inventory control, daily operations management, menu knowledge, problem-solving, and guest satisfaction improvement.
Crowned Miss Siaya Institute of Technology 2019, which boosted interpersonal skills and cultural awareness.
Led community outreach projects to support widows and help school dropouts return to education.
Promoted to Food and Beverage Supervisor at both Pentagon Gardens (Kampala) and Holiday Inn, IHG Hotel (Nairobi).
Successfully used digital marketing to grow restaurant visibility and attract more customers.
I have worked for a sports company as the social media manager as a part time job.
