Deputy IT Support manager

" Experienced and results optimisings professional with a strong background in IT Support, service desk management and customer service. Adept at leading teams, optimising service desk operations, and implementing ITIL processes to ensure efficient and effective IT support. Proven track record of enhancing service delivery, driving customer satisfaction, and contributing to overall IT strategy and objectives. "
Serial No: 223894
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Skills keywords: senior it support, it lead consultant, multifunctional team management, team management, technical support, stakeholder management, budgetting
Qualifications:

Bachelor of Engineering in Computer Science
ITIL V4, PMP

Personal Information:

As a Deputy IT Support Manager, I am inspired by building reliable, user-centric IT services that enable teams to work efficiently and securely. I enjoy mentoring support staff, improving ITSM processes, and solving complex technical and operational challenges; outside of work, I stay engaged by learning emerging technologies, refining service management practises, and maintaining a strong interest in continuous improvement and team development.

Management Skills:

Team management, cross functional team management, stakeholder management, vendor management

Professional Awards/Accolades:

Best Employee Awards while working with Transform, UAE.

  • Deputy IT Support Manager
    FE Fundinfo ( Currently working )
    2 years, 6 months ( Aug, 2023 - Feb, 2026 )
  • IT Lead
    Petrofac
    3 years, 11 months ( Sep, 2019 - Aug, 2023 )
  • IT HelpDesk Officer
    BuroHappold Engineering
    1 years, 9 months ( Nov, 2017 - Sep, 2019 )
  • System and Network Administrator
    Transform Specialist Medical Centre
    2 years, 1 months ( Feb, 2015 - Apr, 2017 )
Employment Sought: Permanent
Current Location: Kerala, India
Top 5 countries interested in working in: Kuwait, Qatar, United Arab Emirates
Right to work in the following countries: Kuwait, Qatar, United Arab Emirates
Employers, Click here to Hire





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