Customer Service Administration Executive assistant

" I bring over 13 years of experience in customer service and administration, both remotely and in office-based environments. This includes six years as a Customer Service Manager and two years as a Personal Assistant to an Executive Sales Manager. "
Serial No: 217738
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Skills keywords: customer service representative, office management/administration, executive personal assistant, customer service management, billing
Qualifications:

Leadership and Supervisory NQF Level 4

Personal Information:

I have a genuine passion for customer service because I believe every interaction is an opportunity to create a positive impact. I find it deeply rewarding to help people solve problems, answer their questions, or simply make their day a little better. Whether it’s face-to-face, over the phone, or through digital channels, I take pride in delivering a professional, friendly, and solution-focused experience. I’m energized by fast-paced environments and enjoy turning challenges into opportunities to exceed expectations. My hobbies are cooking, baking, reading and spending time with my immediate family as I am a home bodied person. What makes me tick is seeing the impact of my work and knowing that I’ve made a real difference.

Management Skills:

Planning, Organizing, Leading, Time Management, Problem solving and Great Interpersonal and organizational skills

  • Customer Service Late Deliveries Department
    ASDA UK
    10 months ( Jun, 2010 - Apr, 2011 )
  • UK Online Shopping Department
    Amazon
    3 years, 4 months ( Apr, 2011 - Aug, 2014 )
  • Customer Service Desk Administrator
    Kyocera Document Solutions
    4 years, 3 months ( Sep, 2014 - Dec, 2018 )
  • Customer Service Desk Administrator Manager
    Kyocera Document Solutions
    4 years, 3 months ( Dec, 2018 - Mar, 2023 )
  • Service Desk Administrator / PA to Sales Manager
    Cash Automation ( Currently working )
    2 years, 10 months ( Apr, 2023 - Feb, 2026 )
Employment Sought: Permanent
Current Location: Cape Town, South Africa
Top 5 countries interested in working in: South Africa, United Kingdom, United States
Right to work in the following countries: South Africa
Supplementary Information:

I genuinely enjoy connecting with people, listening carefully to their needs, and helping them find solutions. It’s important to me that every customer feels heard, respected, and well taken care of. That mindset drives me to stay calm under pressure, communicate clearly, and go the extra mile to ensure a positive outcome.

I ,I'm also goal-oriented and thrive in structured environments where there’s room to grow. I , I'm constantly looking for ways to improve—whether ,whether it's learning a new skill, adapting to feedback, or streamlining how tasks are done. I find energy in working toward both individual and team goals, especially when I can see the direct results of my contribution in improved customer satisfaction or team efficiency.

Ultimately, I ,I ,it's part of an organisation that values service, integrity, and continuous growth—because ,because those values reflect who I am and how I work.