Porsche Global Certified Service Consultant – Porsche Middle East & Egypt (2023)
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MBA in Global Management – ESLSCA Business School, Egypt (2024)
Thesis: Enhancing Customer Satisfaction in Luxury Automotive Aftersales
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B.Sc. in Mechanical & Production Design Engineering – Mansoura University, Egypt (2015)
Motivated by precision, teamwork, and service quality, I take particular interest in structured processes and client-focused service delivery. I value collaboration, continuous development, and maintaining high operational standards. In my personal time, I enjoy automotive history, practical engineering topics, and reading about management and organizational performance. I am adaptable, dependable, and committed to long-term professional growth within the automotive industry.
Team Leadership & Staff Development
Workshop Operations Supervision
Service KPI Monitoring & Target Achievement
Strategic Workflow Optimization
Customer Satisfaction Improvement (CSI)
Interdepartmental Communication
Aftersales Team Coaching
Cross-brand Service Process Management
Conflict Resolution & Complaint Handling
Revenue Growth through Customer Retention
For Porsche Center Cairo:
Contributed to Porsche Egypt winning “Importer of the Year”: Achieved twice consecutively as part of a high-performing aftersales team (2023–2024), with ongoing efforts toward a third award, Improved Customer Satisfaction Index (CSI) by 23% & Reduced customer wait time by 35%.
For Audi Center Cairo:
Lowered comeback rates to 2% and Reduced technician idle time by 30%
Overall:
Led aftersales operations across multiple luxury brands Including Porsche, Audi, SEAT, Skoda, DS Automobiles, and Mitsubishi.
Currently based in the Cairo, Egypt, with a valid UK visitor visa (expiring Dec 2025), I am available for interviews or short-notice travel across the UK. I am fully open to relocation for the right opportunity. I have experience working in fast-paced service environments across multiple luxury brands, often under direct OEM performance auditing. My background includes cross-brand coordination, hands-on involvement in KPI reviews, and supporting digital transition in service reporting. I also regularly participated in training junior service advisors and was part of teams selected for internal quality initiatives and brand compliance assessments.
