Telecommunications Network Support Engineer

" I am a dedicated Network Support Engineer with more than seven years of experience working in live telecom network environments. Currently with Bharat Sanchar Nigam Limited (BSNL), I support 24×7 NOC operations, handle second- and third-line technical issues, and ensure network stability across IP, LAN, WAN, MPLS, and fibre networks. I have been actively involved in large projects such as FTTH expansion, 4G site commissioning, and infrastructure optimization, where I worked closely with vendors, field teams, and management to deliver reliable services within strict SLAs. I hold a BTech in Electronics & Instrumentation Engineering, a CCNA certification, and have been appreciated for my calm approach, technical ownership, and commitment to quality network operations. "
Serial No: 224385
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Skills keywords: telecommunication engineer, networking, noc engineer., cisco, CCNA, project management, mobile networks
Qualifications:

Bachelor of Technology (BTech) in Electronics & Instrumentation Engineering

Cisco Certified Network Associate (CCNA)

Extensive hands-on experience in Telecom & Network Operations (IP, LAN, WAN, MPLS)

24×7 NOC Operations & 2nd / 3rd Line Technical Support Experience

Certified and recognized by BSNL for 4G network deployment and operations excellence

Personal Information:

I am a disciplined and dependable professional who is motivated by solving complex problems and keeping critical network services running smoothly. I take pride in my work ethic, attention to detail, and ability to remain calm under pressure. I am inspired by continuous learning, technology advancements, and working in environments where teamwork and accountability matter. Outside of work, I enjoy staying updated with telecom technologies, maintaining a healthy lifestyle through regular exercise, and spending quality time with my family. I value integrity, responsibility, and long-term professional growth, and I am committed to contributing positively to my organization and team.

Management Skills:

Team coordination and supervision of engineers, technicians, and vendors

Incident, problem, and change management in SLA-driven environments

Shift management and 24×7 NOC operations coordination

Vendor and contractor management with performance tracking

Project planning, execution, and progress monitoring

Cross-functional coordination with operations, civil, and electrical teams

Risk assessment, safety compliance, and site readiness management

Documentation, reporting, and management communication

Strong decision-making during high-pressure and critical incidents

Professional Awards/Accolades:

Played a key role in expanding BSNL’s FTTH network, increasing connections from approximately 400 to over 3,000 within one year, significantly improving service reach and customer experience.

Successfully supervised the commissioning and integration of 42 4G BTS sites under the Atmanirbhar Bharat initiative, ensuring full compliance with power, safety, and network performance standards.

Led infrastructure optimization projects that reduced electrical load and eliminated rented exchange facilities, resulting in major operational cost savings and improved energy efficiency.

Officially recognized by BSNL management for exceptional performance, technical leadership, and commitment to network reliability during large-scale telecom projects.

Known for maintaining high network availability through effective incident management, vendor coordination, and calm decision-making during critical outages.

  • Telecom Officer
    BSNL ( Currently working )
    8 years, 1 months ( Jan, 2018 - Feb, 2026 )
Employment Sought: Permanent
Current Location: Thiruvananthapuram, Kerala, India
Top 5 countries interested in working in: Australia, Bahrain, Canada, Saudi Arabia, United Arab Emirates
Right to work in the following countries: India
Supplementary Information:

I have extensive experience working in shift-based and 24×7 operational environments and am comfortable handling on-call duties, night shifts, and planned maintenance windows. I am experienced in coordinating with multiple stakeholders, including vendors, field teams, and senior management, to ensure timely fault resolution and smooth service delivery. I follow strict safety, change management, and documentation procedures and adapt quickly to new tools, technologies, and operational standards. I am willing to relocate and work in Saudi Arabia and can integrate easily into multicultural teams. I am highly committed to continuous professional development and maintaining high standards of network availability, service quality, and customer satisfaction.