Bsc linguistics
I chose a career in the hospitality industry because you get to make a positive difference to your customers day, and you get to work alongside people from a variety of different backgrounds.
I also like the fact that I get to take on lots of responsibilities and it’s not typical 9-5 job
Emotional intelligence
Problem Solving
Communication
Negotiation
Active listening
I would always follow my employer's rules and procedures in respect of dealing with customers complaints
I would listen to the customer and utilize active listening skills
I would ask the customer questions to get to the bottom of the issue, and apologize quickly if needed
