Qualifications
1. MBA | Management Information Systems (In progress)
UNICAF University, United Kingdom (Online/Hybrid program) | August 2025 - Present
2. BSC in Information and Communications Technology
Information and Communications University, South Korea (via ZRDC Zambia) | January 2017
3. Diploma I in Computer Hardware and Software Engineering
National Institute of Public Administration (NIPA via Laser Tech, Zambia)
CERTIFICATIONS
i. Cyber Security: Fortinet Certified FCA & FCFC
ii. Microsoft Certification Modern Desktop (MCS) in progress
iii. Microsoft Azure Fundamentals
iv. Sophos Architecture Engineer AT 80 & AT 15 certified
v. Sophos Certified Engineer ET80 & ET15 (TAM) Badge
vi. Veeam Cloud Certified (Technical and Sales)
Results-driven ICT Support Engineer with extensive hands-on experience in ICT infrastructure management, network administration, and technical support.
Demonstrated success in improving system performance, reducing downtime, and delivering service excellence across diverse environments. Strong project management, client-facing communication, and cross-functional collaboration skills.
Seeking visa sponsorship to contribute as an ICT Support Engineer. Brings 7+ years of hands-on experience in ICT infrastructure, network administration, and IT service delivery. Eligible for work in Europe through employer sponsorship; ready to relocate and available for immediate onboarding.
✓ support and troubleshooting & remote diagnostics
✓ Network administration (Routers, switches, firewalls, VPNs)
✓ Data interpretation, Reporting and M & E basics and issue resolution
✓ Client engagement and digital correspondence
✓ Microsoft 365/Azure fundamentals
✓ ICT Project coordination & Stakeholder engagement
✓ User training & knowledge transfer
✓ Fault diagnosis and remote support
✓ Server & Backup management
✓ Ticketing systems (priority-based SLA adherence)
✓ Active directory & Identity management
✓ Security compliance & Best Practises (Security +certified)
✓ Problem, and Change management
Demonstrated success in improving system performance, reducing downtime, and delivering service excellence across diverse environments. Strong project management, client-facing communication, and cross-functional collaboration skills.
I am a well certified architect in world most leading cyber security technologies known as Sophos with valid Architect Certificate that allows me to render any technical consultation and resolve any issues around the sophos firewalls, Red devices, Access points, VPNs and many giving me great exposure on many technologies within cyberspace. I have also exposure and certifications in Veeam Data backup and technologies including fortinet security. Very well exposed to microsoft 0365 admin and agent with great hands on labs in azure and other microsoft products.
