Bachelor of Computer Applications (BCA) – Nehru Arts & Science College, 2014–2022
Certified Ethical Hacker (CEH) – EC-Council
Microsoft Technologies Certification – Microsoft
Design Tools Certification (Photoshop, Illustrator, CorelDRAW)
Customer Service & Cultural Competence Training – UK retail operations
Operations Management & Logistics Training – UK and India
Vendor Negotiation & Expense Tracking Skills – Practical industry experience
Motivated professional with a passion for problem-solving and helping others. Enjoys technology, learning new skills, and working in diverse, multicultural environments.
Operations Management | IT Support & Troubleshooting | Logistics & Supply Chain Coordination | Team Supervision & Training | Vendor Negotiation | Expense Tracking & Budget Control | Scheduling & Resource Allocation | Process Improvement | Customer Service Management | Cross-Cultural Collaboration | Microsoft Technologies (Windows, Office 365) | Certified Ethical Hacker (CEH) Tools & Practices | Design Tools (Photoshop, Illustrator, CorelDRAW) | Hardware & Software Installation | Network Setup & Maintenance | CRM & ERP Systems | Data Entry & Database Management
Successfully managed day-to-day operations and customer service for a leading UK retail chain, ensuring smooth logistics, vendor coordination, and cost control.
Recognized for rapid problem-solving and technical troubleshooting in both retail and IT support roles, reducing downtime and improving service quality.
Played a key role in streamlining inventory and scheduling processes, leading to improved efficiency and reduced operational delays.
Achieved high customer satisfaction scores through effective communication and service excellence in multicultural environments (UK and India).
Awarded Best Performance Recognition at Inspire Education Service for exceeding enrolment and counselling targets.
Possess over 8 years of combined experience in operations administration, customer service, logistics, and technical support across the UK and India. Adept at managing multi-location workflows, coordinating vendors, and delivering service excellence in multicultural environments. Strong adaptability to new systems and processes, with a proven record of quick learning and problem-solving under pressure. Open to relocation and sponsorship opportunities, ready to join immediately.
