IT Professional

" I am an experienced IT professional with over 8 years of expertise in IT service delivery, support, application administration, and IT governance. I currently serve as an IT Service Desk Engineer, where I manage incident resolution, application support, and systems maintenance across core business functions. I hold a Master's degree in Business Information Systems and have consistently delivered value by optimizing IT operations and aligning technology with organizational goals.

My background includes managing enterprise software like Opera PMS, material control systems, and Microsoft 365 environments, along with coordinating IT infrastructure and automation efforts. I have successfully supported both hospitality and casino IT operations, leading teams, streamlining workflows, and ensuring compliance with IT policies. Notable accomplishments include improving system uptime, enhancing user support processes, and contributing to the upgrade of legacy systems.

I am passionate about digital transformation, service excellence, and pursing international opportunities to further expand my impact in the IT space. "
Serial No: 215253
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Skills keywords: it specialist, compliance, data analysis
Qualifications:

1. CompTIA A+
2. ITIL Foundation Certification in IT Service Management
3. Microsoft 365 Ceritified: Fundamentals
4. UX Designer
5. Junior Frontend Developer (Nanodegree)
6. First Aid Level 3 Course
7. ISO 45001: Internal Audit

Personal Information:

1. Exploring new tech tools and automating everyday tasks.
2. Watching IT tutorials or staying up to date with cybersecurity trends.
3. attending tech meetups, webinars, or online learning platforms.
4. Playing puzzle games or strategy-based apps that challenge logic.
5. Volunteering to help friends and small businesses with tech issues.
6. Going for walks or doing light workouts to rest mentally.
7. Solving real-world problems through technology.
8. Seeing the direct impact of well-executed system or automation.

Management Skills:

1. IT Service Management
2. IT Operations Coordination
3. Application Support Oversight
4. Team Leadership
5. Performance Monitoring
6. Training & Mentoring
7. Vendor & License Management
8. Project Coordination
9. Budget Awareness

Professional Awards/Accolades:

1.Successfully Led the Upgrade of FPH systems
Spearheaded the improvement of outdated room TV systems and door lock mechanisms, enhancing guest experience and operational efficiency.

2. Improved IT Support Response Times by 40%
Streamlined service desk operations, resulting in faster issue resolution and increased user satisfaction.

3. Coordinated Seamless License Migration for Microsoft 365
Managed transition and scaling of M365 licenses, ensuring zero downtime and full user adoption.

4. Introduced Workflow Automation Tools
Implemented automation processes using Power Automate and task schedulers, reducing manual workload and error rates.

5. Recognized as a Reliable Cross-Department IT Liaison
Frequently commended by management and peers for proactive communication and problem-solving across hotel and casino operations.

6. Maintained 99.9% systems uptime for core Business applications
ensured availability of critical application including Opera PMS and material control software under high-demand conditions.

  • Administrative Assistant
    Benson Idahosa University
    11 months ( Nov, 2012 - Oct, 2013 )
  • IT Service Desk & Support Engineer
    Ibadan Electricity Distribution Company
    2 years, 6 months ( Jun, 2017 - Dec, 2019 )
  • IT Change Manager
    Ibadan Electricity Distribution Company
    1 years, 0 months ( Dec, 2019 - Dec, 2020 )
  • IT Governance & Compliance Officer
    Ibadan Electricity Distribution Company
    2 years, 0 months ( Dec, 2020 - Dec, 2022 )
  • IT Service Desk Engineer
    Sun International
    1 years, 4 months ( Jul, 2023 - Nov, 2024 )
  • IT Service Desk & Operations Coordinator
    Federal Palace Hotel and Casino ( Currently working )
    1 years, 2 months ( Dec, 2024 - Feb, 2026 )
Employment Sought: Any
Current Location: Lagos, Nigeria
Top 5 countries interested in working in: Canada, Germany, Ireland, United Kingdom, United States
Right to work in the following countries: Nigeria
Supplementary Information:

1. Vendor & License Coordination
Handling Microsoft 365 license procurement, renewals, and allocation.
Communicating with vendors on software subscriptions, invoicing, and support issues.

2. Training & User Support
Creating step-by-step guides for users (email signature updates, system use)
supporting non-technical staff in navigating business software and hardware tools.

3. Process Documentation
Documenting IT procedures, asset inventory, and user support protocols.
Assisting in IT audits and compliance reporting (VAT, WHT clarifications)

4. Project Support & Coordination
Assisting in system upgrades (hotel TV and door lock modernization)
Coordinating internal IT requirements during events or major hotel operations.

5. Helpdesk Software Administration
Logging, tracking, and resolving tickets using helpdesk tools.
Analyzing common issues to purpose preventative measures.

6. Cross-Department Collaboration
Liaising with HR, Finance, and Operations teams to support their software tools.
Coordinating IT input for staff onboarding/offboarding.

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