High School Diploma
I am a passionate, faith-driven individual who thrives in environments where creativity, discipline, and human connection intersect. I find inspiration in growth both personal and professional and am deeply motivated by the idea of making a meaningful impact wherever I work. My hobbies include reading history, writing about human emotions and social realities, learning about different cultures, and travelling to explore the diversity of this beautiful world. I also enjoy mentoring others, sharing knowledge, and working with integrity and empathy. I believe in continuous learning and adapting, which helps me take on challenges with resilience and a problem-solving mindset.
Team Leadership – led dispatch and support teams, ensuring high performance and coordination under pressure.
Task Delegation – responsibilities according to team strengths to maximise productivity and efficiency.
Time Management – Maintained tight schedules, managed load boards, and ensured timely load assignments and follow-ups.
Client Relationship Management – Built and maintained long-term relationships with U.S. clients through clear communication and trust-building.
Decision Making Under Pressure – ownership of urgent situations such as late dispatches, reschedules, or problem resolution without delay.
Recruitment & Training – onboarded, and trained new staff for sales, dispatch, and office roles in a fast-paced logistics business.
Performance Monitoring – Tracked key metrics like gross per truck, broker satisfaction, and employee KPIs to improve business performance.
Crisis Management – customer complaints, equipment breakdowns, and driver coordination issues with calm and strategic planning.
Communication & Reporting – Prepared daily, weekly, and monthly reports for performance, revenue, and planning.
I have over 3 years of professional experience in the U.S.-based trucking dispatch industry, where I consistently achieved high performance targets, managed multiple client relationships, and led small teams effectively. I was awarded Agent of the Month multiple times due to my strong communication skills, deep understanding of logistics operations, and ability to close high-value loads.
Beyond dispatching, I have hands-on experience in sales, marketing, client support, administrative tasks, and team training. I am comfortable with a variety of online tools and software platforms including CRM systems, Google Workspace, Slack, project management tools, and industry-specific load boards.
I am adaptable, hardworking, and willing to take on roles beyond my formal title when needed. My English proficiency is strong, both written and spoken, and I have worked in remote, multicultural teams. I am currently seeking a role that values dedication, long-term commitment, and growth opportunities. I am open to relocation and visa sponsorship where required.
