Job Description Reception Manager

Job Title

Reception Manager

Line Manager/ Reports to

Insert as applicable



Insert as applicable e.g. Head Reception


Head reception in Braintree or such other location that may be required of the job role

Website details can be inserted here

Job Ref & about the organisation  

Social Media info etc 

Core Objectives

The development, performance and maintenance of the reception team providing general office, reception and associated administration support to the organisation


Main Tasks/duties and responsibilities  



Responsibility to staff and direct the team :

– responsibility for the overall management of reception activities

– meet your targets and those of the team as a whole

– efficient running of performance and of the team

– contribute to training and development of the section

– maintain responsibility for team performing all duties in compliance with related legal/statutory requirements, regulations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification

– contribute to maximum profitability and growth in accordance with organisation plans


Day to day responsibilities as agreed with your Line Manager to include:

– managing general reception activity, to include attending to the needs of all visitors to the organisation, telephone answering, managing communications in to the organisation, making appointments, filing, data entry and assisting in the management of communications and diaries, assisting with travel arrangements/organisation and all general reception and telephone duties

– ensuring that the team understands the importance of the team’s role and its impact on the organisation and its clients/customers

– recruitment of team members, subject to agreed criteria

– train and appraise individual team members to ensure targets are met

– performance and development of the team

– reporting (content and format as agreed) on a regular basis to Line Manager

– developing plans for team activities to include methods of achieving agreed targets and improvement.

– prepare and agree individual action plans and targets for all team members

– assist in the development and preparation of the organisation’s strategy and general reception and business planning

– prepare and agree presentations and proposals

– delegate authority and responsibility to team with supervision, accountability and review

– maintain contact with clients/customers for feedback and to obtain client/customer satisfaction information

– set an example for team members of commitment, activities, work ethics and habits and personal character

– maintain accurate records as directed

– control expenses to meet agreed  budgetary controls

– adhere to all organisation policies and procedures

– interact and co-operate with all members of the organisation, its suppliers and clients/customers


From time to time you may be expected to be part of special projects as are reasonably required of your job role.

You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.


Your usual hours will be from 9am to 5pm. However you will be expected to work as and when is necessary to meet the needs of the team and your targets. Your job will be a mixture of travel and office based.

Secondary Tasks/duties





The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop and expand the business of our organisation and its interests generally.


You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, the organisation and its clients/customers. You must obey all lawful and reasonable orders given to you and comply with the organisation’s rules, procedures and policies

Management / supervisory responsibilities



People or equipment


People who report to you

You have responsibility for other team members who will all report directly to you



You are responsible for the equipment provided to you for use in your job role and to your team. This means you must ensure that equipment is used in accordance with training provided, the organisation’s policies and procedures and the law and using, where applicable any safety equipment or Personal Protective Equipment provided. You are responsible for ensuring that the equipment used by the team is maintained and can be used/operated at all times.

Essential Abilities/ Competencies of this job role

You need

– qualifications sufficient to perform the job role – insert as applicable

– experience  in this type of job role – insert as applicable e.g. minimum 2 years

– understanding of client/customer care and management

– experience of computer software – insert as applicable

– ability in internal and external customer and supplier relationship management

– leadership with ability to drive a team

– project management skills

– ability to work under pressure

– full driving licence

insert anything else required


You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are necessary to perform your job role to comply with the requirements of the organisation and any applicable rules, regulations (particularly of any professional body) and with any law which applies to your job role.

Special working Conditions

You may be expected to work in accordance with the organisation’s overtime policies

Insert following if applicable – The nature of your role will require you to travel within the area that your team covers. However, from time to time you may be expected to travel outside that area as the job role requires


Salary level C – £45,000
Benefits insert details of any benefits

Approved by Name

John Smith

Job Role

Insert as applicable

Date approved