An enthusiastic young, high motivated, tech-savvy with over 3 and half years of experience as an Desktop/IT Support Engineer with highly skilled in Microsoft technologies, Hardware, TCP/IP, troubleshooting. I have developed Intermediate an administrative skills in server 2008/2012, Active Directory & Hyper-v. I have also gain experience in providing technical support to customer and colleague along with excellent communication and customer service skills. I am confident working independently.
University of Calcutta 2009 – 2014
Bachelor of Commerce (B.Com.) , General Studies
Microsoft Operating Windows Server Active Directory
Systems TCP/IP IT Hardware Support
Desktop Deployment Microsoft Office WSUS
MDT Group Policy Hyper-V
WDS Remote Desktop VPN
Customer Support Wireless Networking Basic Linux
Jaz Infotech Pvt Ltd 09 / 2011 – Present
IT Support Engineer
Supporting wide range of IT Hardware & Software such as workstation, laptop, server, Printer, scanner, operating systems etc.
Desktop/Laptop Break Fix Experience
Strong Excellent Skills in Install Configure, Upgrade, Replace & Troubleshoot Desktop & Laptop Hardware
Excellent skills in installing, Configure & Troubleshoot Microsoft OS such as windows XP/Vista/7/8
Deploy, Capture, Unattended Installation of OS using Windows Deployment Services (WDS)
Roll-out, Refresh, Replace & Migration of Operating system (XP/7/8) via MDT lite touch
Deploying, Configuring Applications & Updates via WSUS and Group Policy (GPO)
Perform Basic Administrative task in windows Active Directory (Creating users & groups, resetting password etc.)
Configure & Troubleshooting Basic Desktop Application & software such as Outlook, MS Office 2007/2010, Defragmentation, Anti-Virus Installation & Virus/Spyware Removal
Perform Basic Administrative Task in windows Server 2012 (Active Directory, GPO, DHCP, WDS, WSUS, Hyper-V)
Installing and configuring basic Server roles on both Physical & Virtual Server
Excellent skills in Wired & Wireless Networking, TCP/IP, Cabling Cat5/6, LAN/WAN, NAT
Performing System Tune up, Backup, Restore
Good working experience in Remote Desktop & VPN
Fair knowledge of iPhone, iPad, iOS, Android & Smartphones
02/2011 – -8/2001
Eternal Techno Services Pvt Ltd
Desktop Support Engineer
Supporting wide range of IT equipment like Desktop/Laptop/printer/scanner etc.
Installing Configuring Computer Hardware Systems & Software’s
Installing, Configure & troubleshooting Microsoft OS (XP, Vista, 7)
Good Understanding in Configure Router, Switch, Modem, TCP/IP Networking & Cabling
Troubleshooting & Upgrading Hardware on Workstation & Laptops
Installed & Configure Microsoft Office, Anti-virus, Outlook & Other PC Application
Desktop/Laptop Break fix
English – Urdu – Hindi
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