QA Analyst and Games Tester

Serial No: 11640
Skills keywords: creative problem solving, sales professional, strong customer service
Short Bio:

An articulate and experienced professional with key knowledge and experience gained across a variety of functions in sales, customer service and as a QA Analyst and Game Tester specializing in testing, proofreading and translations; vast exposure in working for leading and well renowned organizations undertaking a variety of positions; an avid self learner, optimistic and inspired with an excellent eye for detail, interpersonal and communication skills.

Current location:  County Cork, Ireland - View on map
Nationality: German
Preferred Sector of Employment:  accounting and finance
Spoken languages: english, german
Location I am interested in working: canada

Chat Sales Representative [January 2013 – Present]
APPLE INC EUROPE, Ireland (September 2012 – Present)
• Dealing with a diverse range of clientele in providing advise on all products available on the Apple Online Store
• Interacting with customers via chat online
• Responsible for the DACH market (Germany, Austria and Switzerland)
• Ensuring that the right solution is found for each customer in line with clients specifications
• Monitoring Q&A Forum
• Winner of an iPhone for having the best close rate and revenue
• Always meeting or exceeding team targets

Fraud Analyst [September 2012 – January 2013]
APPLE INC EUROPE, Ireland (September 2012 – Present)
• Responsible for the DACH market (Germany, Austria and Switzerland)
• Fraud preventing for orders on the Apple Online Store
• Checking orders and sometimes completing call backs
• Using strong analytic and research skills

German QA Tester (June 2012 – September 2012)
• Testing of a variety of video games
• Completing Bug reporting, translations and proof reading of in-game texts

German QA Tester (February 2012 – May 2012)
• Testing of a variety of video games
• Completing Bug reporting, translations and proof reading of in-game texts

Customer Support (October 2010 – January 2012)
• Provided Account and Technical Support, mostly for World of Warcraft but sometimes for legacy games as Diablo II or Starcraft
• Interacted with various customers from Germany, Austria and Switzerland via telephone, email and chat
• Monitored and commented on Forums
• Updated billing information, dealt with charge-backs and account blocks
• Utilized expertise in solving technical issues for Windows and Mac users

Customer Support (April 2008 – October 2010)
1&1 INTERNET AG, German
• Interacted with customers in Germany via telephone and email
• Worked in the billing department and dealt with escalating customers
• Updated internal Knowledgebase
• Acted as point of contact for English speaking customers in Germany
• Undertook business development calls

Administrative Clerk (June 2005 – March 2008)
• Helped citizens of Ransbach-Baumbach with social welfare and pension issues
• Responsible for Public Relations of the city of Ransbach-Baumbach

Education And Qualifications
Apprenticeship Administrative Clerk: Verbandsgemeinde Ransbach-baumbach (2002 – 2005)
3 years apprenticeship in all departments of verbandsgemeinde Ransbach-baumbach [half time school and half time work experience]

Evening English Classes: Volkshochschule Montabaur, Germany (2003 – 2006)

English Language: Two Certificates from the University of Cambridge

German [Native], English [Fluent]