Irish Assistant Manager in the Retail Sector

Serial No: 11777
Skills keywords:  customer service
Current location:  County Wexford, Ireland - View on map
Nationality: Irish
Spoken languages: english

Career Summary

2006 – date WOODIE’S DIY / ATLANTIC HOMECARE, Wexford, Ireland

2012 – date Assistant Manager

• Efficiently prioritising workload and managing time to fulfil multiple responsibilities relating to the daily operation of the store, including opening and closing the business in accordance with established procedures

• Effectively leading, developing and motivating a team of up to 25 members of staff, ensuring consistently highs standards of service and performance while encouraging individual progression

• Regularly liaising with Head Office personnel, reporting on shop floor developments and receiving direction regarding key business objectives

• Diligently monitoring, managing and controlling stock, ensuring accurate maintenance of all required documentation / records

• Ensuring consistent achievement of challenging weekly, monthly and yearly sales targets to facilitate the continual development of this AUS$ 6 million turnover business

• Providing inter store support, training and management cover as required; quickly adapting to a new working environment and rapidly developing productive working relationships with staff

2010 – 2012 Trainee Manager

• Utilising strong communication and interpersonal skills to develop productive working relationships with colleagues and excellent rapport with customers

• Planning and delivering comprehensive staff training to maintain high standards and to promote a culture of continual professional development

• Enthusiastically implementing a wide range of promotions and offers, in accordance with directions from the Manager and Head Office

• Fulfilling responsibility for various back office duties, including cash control, ensuring accurate record keeping and timely completion of all tasks

2009 – 2010 Supervisor

• Delivering consistently high standards of service by interacting with customers, promptly resolving any issues and utilising excellent product knowledge to provide advice

• Efficiently managing the cash office, maintaining accurate records and overseeing the gardening section of the store, ensuring high standards of presentation and organisation at all times

2007 – 2009 Chief Horticulturalist

• Conscientiously monitoring stock levels, ordering new supplies as necessary to maintain optimum levels of availability and conducting various maintenance and repair tasks

2006 – 2007 Sales Assistant

• Working effectively as part of a team to deliver high standards of customer service, providing product advice and efficiently processing transactions

2000 – 2005 PURPLE & GOLD, Wexford, Ireland

Supervisor / Sales Assistant

• Fulfilling responsibility for maintaining the welfare of all animals in accordance with established policies, procedures and regulations

• Maintaining customer service standards, efficiently operating the till to process cash / card transactions and performing various administrative duties as required

Education & Qualifications

Diploma: Social Care and Counselling (online course)

International Foundation for the Advancement of Reflective Learning and Teaching, current

V Tech: Social studies

FDYS Youth Work Ireland, Wexford , Ireland, 2011

Professional Development

 Woodies DIY Fire Warden Training, 2011

 Leader’s Induction Training; Youth Leader and Child Protection Officer, FDYS (voluntary work), 2011

 Atlantic Homecare Manual Handling Training, 2006

 Qualified Occupational First Aid Responder, PHECC, Irish Red Cross and VTech approved

Key I.T. Skills

 Microsoft and Mac operating systems  Microsoft Office Suite

 I-Works  Website Design

 Server maintenance  Internet and email