Irish Assistant Manager in the Retail Sector

Serial No: 11777
Skills keywords:  customer service
Short Bio:

An ambitious and dedicated Assistant Manager with 7 years’ experience in the retail industry. Possesses a proven track record of continual career progression. Effectively leads, develops and motivates teams to deliver consistently high standards of customer service while achieving challenging sales targets. An exceptionally well organised professional who successfully prioritises workload and manages time to fulfil multiple responsibilities simultaneously.

Current location:  County Wexford, Ireland - View on map
Nationality: Irish
Preferred Sector of Employment:  Retail Wholesale and Purchasing
Spoken languages: english
Location I am interested in working: Australia

Career Summary

2006 – date WOODIE’S DIY / ATLANTIC HOMECARE, Wexford, Ireland

2012 – date Assistant Manager

• Efficiently prioritising workload and managing time to fulfil multiple responsibilities relating to the daily operation of the store, including opening and closing the business in accordance with established procedures

• Effectively leading, developing and motivating a team of up to 25 members of staff, ensuring consistently highs standards of service and performance while encouraging individual progression

• Regularly liaising with Head Office personnel, reporting on shop floor developments and receiving direction regarding key business objectives

• Diligently monitoring, managing and controlling stock, ensuring accurate maintenance of all required documentation / records

• Ensuring consistent achievement of challenging weekly, monthly and yearly sales targets to facilitate the continual development of this AUS$ 6 million turnover business

• Providing inter store support, training and management cover as required; quickly adapting to a new working environment and rapidly developing productive working relationships with staff

2010 – 2012 Trainee Manager

• Utilising strong communication and interpersonal skills to develop productive working relationships with colleagues and excellent rapport with customers

• Planning and delivering comprehensive staff training to maintain high standards and to promote a culture of continual professional development

• Enthusiastically implementing a wide range of promotions and offers, in accordance with directions from the Manager and Head Office

• Fulfilling responsibility for various back office duties, including cash control, ensuring accurate record keeping and timely completion of all tasks

2009 – 2010 Supervisor

• Delivering consistently high standards of service by interacting with customers, promptly resolving any issues and utilising excellent product knowledge to provide advice

• Efficiently managing the cash office, maintaining accurate records and overseeing the gardening section of the store, ensuring high standards of presentation and organisation at all times

2007 – 2009 Chief Horticulturalist

• Conscientiously monitoring stock levels, ordering new supplies as necessary to maintain optimum levels of availability and conducting various maintenance and repair tasks

2006 – 2007 Sales Assistant

• Working effectively as part of a team to deliver high standards of customer service, providing product advice and efficiently processing transactions

2000 – 2005 PURPLE & GOLD, Wexford, Ireland

Supervisor / Sales Assistant

• Fulfilling responsibility for maintaining the welfare of all animals in accordance with established policies, procedures and regulations

• Maintaining customer service standards, efficiently operating the till to process cash / card transactions and performing various administrative duties as required

Education & Qualifications

Diploma: Social Care and Counselling (online course)

International Foundation for the Advancement of Reflective Learning and Teaching, current

V Tech: Social studies

FDYS Youth Work Ireland, Wexford , Ireland, 2011

Professional Development

 Woodies DIY Fire Warden Training, 2011

 Leader’s Induction Training; Youth Leader and Child Protection Officer, FDYS (voluntary work), 2011

 Atlantic Homecare Manual Handling Training, 2006

 Qualified Occupational First Aid Responder, PHECC, Irish Red Cross and VTech approved

Key I.T. Skills

 Microsoft and Mac operating systems  Microsoft Office Suite

 I-Works  Website Design

 Server maintenance  Internet and email