Career
2011-date
Customer Service Agent
National Aviation Services, Ras Al Khaimah International Airport, RAK, UAE
• Responsible for delivering excellence in customer service, guiding passengers through airport procedures, ensuring compliance with regulations
• Escorting customers for check-in, immigration formalities and security screening; demonstrating a professional and courteous manner
• Assisting customers with inquiries, handling complaints effectively and in line with airport policies; escalating complaints to superiors when necessary
• Possessing excellent interpersonal skills, handling telephone calls in reception/call centre area
• Operating in-house computer programmes, monitoring Flight Information Display System
• Liaising across internal departments, establishing and maintaining positive working relationships to ensure smooth running of operations
2006-2011
Sales Assistant (whilst studying),
Al Mamoon Grocery, Ras Al Khaimah, UAE
• Responsible for serving customers, ensuring high levels in customer service and satisfaction
• Operating tills and hand held card devices, providing and efficient and accurate service
• Monitoring stock, placing orders in a timely manner and inspecting goods on arrival; also dispatching goods
• Handling paperwork, preparing invoices/bills/quotations and maintaining computer database
• Working as a proactive member of the team, assisting colleagues in daily tasks to ensure good levels of service
• Establishing positive working relationships with new and regular customers in support of business
Qualifications
MBA Business Administration (Specialised in Marketing) (2011)
