Customer Service Agent

Serial No: 12101
Skills keywords: customer service, sales assistant
Current location:  Dubai, United Arab Emirates - View on map
Nationality: Bangladeshi
Spoken languages: english


Customer Service Agent
National Aviation Services, Ras Al Khaimah International Airport, RAK, UAE

• Responsible for delivering excellence in customer service, guiding passengers through airport procedures, ensuring compliance with regulations
• Escorting customers for check-in, immigration formalities and security screening; demonstrating a professional and courteous manner
• Assisting customers with inquiries, handling complaints effectively and in line with airport policies; escalating complaints to superiors when necessary
• Possessing excellent interpersonal skills, handling telephone calls in reception/call centre area
• Operating in-house computer programmes, monitoring Flight Information Display System
• Liaising across internal departments, establishing and maintaining positive working relationships to ensure smooth running of operations

Sales Assistant (whilst studying),
Al Mamoon Grocery, Ras Al Khaimah, UAE

• Responsible for serving customers, ensuring high levels in customer service and satisfaction
• Operating tills and hand held card devices, providing and efficient and accurate service
• Monitoring stock, placing orders in a timely manner and inspecting goods on arrival; also dispatching goods
• Handling paperwork, preparing invoices/bills/quotations and maintaining computer database
• Working as a proactive member of the team, assisting colleagues in daily tasks to ensure good levels of service
• Establishing positive working relationships with new and regular customers in support of business


MBA Business Administration (Specialised in Marketing) (2011)