QUALIFICATIONS

14//03/2014 OPEX Programme

OPEX Blue Belt Trained (Certification in September)

02/10/2013 Service Management ITIL (IT Infrastructure Library)

Foundation Certificate in I.T Service Management

11/09/2013 The Chartered Insurance Institute

Certificate in Insurance (Cert CII)

14/08/2013 British Computing Society – The Chartered Institute for IT

BCS Certificate in business Analysis Practice

22/01/2013 PRINCE2 Training Organization

PRINCE2 Foundation

EDUCATION

2008-2012 University of Kent {2:1}

BSC (Hons) Business Information Technology

2007-2008 North West Kent College

BTEC National Diploma for IT Practitioners

WORK HISTORY

Allianz UK – Digital Design and Development April 2014 – Date

Business Analyst

• Responsible for requirements gathering and scoping of a travel mobile app

• Managing customer expectations and working with designers and developers to come up with the best solution option

• Working with the marketing team to clarify requirements, manage user testing and co-ordinate release changes for a corporate partner’s mobile app

• Analyse clients web strategy and work with developers to produce solutions options

• Serving as a liaison between the Customer and offshore development team.

• Responsible for gathering business requirements and preparing a Detailed Business Requirements documents for new mobile apps or websites

• Serving as a liaison between the developers and internal business customers in designing and implementing websites and mobile apps.

• Responsible for managing customer requirements from request of work up until implementation

• Analysing requirements for new work requests that come in to the Digital Design team

Allianz UK – Group Programmes (Change Management) Mar 2014 – Date

Business Analyst & Change Consultant

• Analyst on improving process which involves business travel from the UK to India

• Creation of cost benefit analysis to show benefits of improving this process

• Responsible for improving the web and digital part of the travel process

• Working on customer strategy alignment, capability and assumptions to improve process

• Identifying travel process improvement opportunities and prioritization

• Making use of data analysis tools to identify problems within the current travel process

AMOS UK – Professional Services Oct 2013 – May 2014

Project Manager & Business Analyst

• Responsible for managing the Equitrac Upgrade project which involves migrations across 25 UK sites

• Managing the day-to-day operational aspects of the project

• Monitoring and managing all contractors, consultants and third party suppliers within the project e.g. Ricoh

• Responsible for managing the deliveries for the Applix Decommission project

• Successfully created a report which analyses the position of the Allianz UK VC estate

Allianz UK – SD Retail (Fusion) March 2013 – Dec 2013

Project Manager

• Successfully delivered the Banner disaster recovery and uplift project

• Effectively managed the weekly, monthly rates releases and aggregator mappings

• Assumed the role of Release Manager on occasions when the Release Manager was unavailable

• Managed the project team including contractors and consultants from Banner and AMOS

• Prepared status and project progress reports for use in communication to stakeholders

• Responsible for managing the project budget

Allianz UK – SD Human Resources & Quality Assurance Sep 2012 – Mar 2013

Business Analyst & Project Manager

• Devised and implemented architecture diagrams for the HR & Finance departments which has helped to give a better understanding of how all IT systems are connected

• Managed and implemented the Trent Business Objects Upgrade project

• Successfully implemented the SFTP set up with external suppliers NOSCO in Denmark and Towers Watson in the UK

• Gathered requirements, analysed and assessed impact of implementing single-sign on for Trent

• Training the new graduates by giving functional and technical knowledge related to the project

Allianz UK – SD Commercial Aug 2010 – Aug 2011

Portfolio Management Officer & Project Manager

• Responsible for supporting project delivery within IT Commercial Lines

• Resource planning and administrative duties such as creating presentations

• Responsible for budget tracking on all expenses covered by the department.

• Assumed the role of Software Analyst and Assistant Project Manager on the MID Project

• Responsible for Business Analysis and PMO tasks on the Solvency II project

• Implemented 20% of IT small tasks within Allianz Engineering

Allianz SE (AMOS) – Germany May 2011 – June 2011

Business Development Intern

• Managed branch budget approvals for the Allianz Managed Operations Services departments

• Liaison between AMOS central and the AMOS branches (Netherlands, Ireland, Belgium, UK) with regards to budget management

• Designed and developed spreadsheets for the four AMOS branches (NL, IE, BE and UK) that calculate employees FTEs production capacity and base load

• Responsible for supporting different projects from a UK perspective by providing feedback in meetings and in video conferences