A customer success powerhouse with 12+ years of professional experience driving exceptional client outcomes and fostering trust-based partnerships. Thriving on cross-functional collaboration with internal and external stakeholders. Focused on empowering teams to deliver complex projects, resulting in budget efficiencies average of 30%, exceeding key business objectives and breaking into new markets such as NAM or Germany.
- Customer Success Management and Client Relationship Management
- Mid-market and Enterprise-level Account Management
- CRM database management; examples to include experience using Salesforce, HubSpot and other databases
- Project Management including processes review and development, project creation and execution
- Budgeting - project planning and budgeting, to include complex multi-faceted and cross-functional team collaboration
- POE and compliance support - Procurement level support.
Coterie Marketing Ltd, fully remote role UK
February 2021 - August 2023
As an experienced Client Manager in the Customer Success area of business I was the first point of contact to the C-level stakeholders, supporting their B2B Partner Channel Digital Marketing initiatives.
Main clients: IT sector.
BCD M&E, London-based
June 2017 - February 2021
As a Senior International Sourcing Consultant I have been balancing day-to-day operations and support of a busy team of 8-10 consultants and long-term client relationship management tasks. Main clients: FSI and HLS sectors.
- Open Water Diving - I have recently passed a specialized course and would like to continue develop my skills, enjoying diving sessions within the UK and internationally.
- Off the beaten track travel
- Culinaria - cooking is a passion of mine and allows me to relax. I discovering new cuisines and love participating in wine tastings. The latest discovery was Hawaiian cuisine.
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