An experienced Client Relationship Manager


A customer success powerhouse with 12+ years of professional experience driving exceptional client outcomes and fostering trust-based partnerships. Thriving on cross-functional collaboration with internal and external stakeholders. Focused on empowering teams to deliver complex projects, resulting in budget efficiencies average of 30%, exceeding key business objectives and breaking into new markets such as NAM or Germany.

Serial No: 190387
Skills keywords: customer relationship management, digital marketing, experienced project management, operational management

List Of Qualifications & Related Skills:

- Customer Success Management and Client Relationship Management
- Mid-market and Enterprise-level Account Management
- CRM database management; examples to include experience using Salesforce, HubSpot and other databases
- Project Management including processes review and development, project creation and execution
- Budgeting - project planning and budgeting, to include complex multi-faceted and cross-functional team collaboration
- POE and compliance support - Procurement level support.

Interests & Hobbies:

- Open Water Diving - I have recently passed a specialized course and would like to continue develop my skills, enjoying diving sessions within the UK and internationally.
- Off the beaten track travel
- Culinaria - cooking is a passion of mine and allows me to relax. I discovering new cuisines and love participating in wine tastings. The latest discovery was Hawaiian cuisine.

Previous Employment Details:

Coterie Marketing Ltd, fully remote role UK
February 2021 - August 2023
As an experienced Client Manager in the Customer Success area of business I was the first point of contact to the C-level stakeholders, supporting their B2B Partner Channel Digital Marketing initiatives.
Main clients: IT sector.

BCD M&E, London-based
June 2017 - February 2021
As a Senior International Sourcing Consultant I have been balancing day-to-day operations and support of a busy team of 8-10 consultants and long-term client relationship management tasks. Main clients: FSI and HLS sectors.

Current location:  United Kingdom - View on map
Nationality: British, Polish
Preferred Sector of Employment:  IT and Technology, Banking Insurance and Financial Services, Pharmaceutical and Science
Spoken languages: english, german, polish
Location I am interested in working: Anywhere