Janelle Tudor-Whitehead is a charging system team leader with a leading telecommunications provider. She possesses an MSc in Telecommunications from University College London, a BSc. in Computer Science from U.W.I. and is a certified PMP. A past Sir Frank Walcott Scholarship Grant recipient, with a passion for knowledge and a believer in the potential of others, she is constantly encouraging herself and those around her to expand their horizons and think beyond limitations.
QUALIFICATIONS, EDUCATION AND TRAINING
YEAR – COURSE INSTITUTION
2012 – Project Management Professional (PMP) Project Management Institute
2011-present – Property Management Barbados Community College Industry Service Unit
2011 – Basic I, II Spanish The Venezuelan Institute, Barbados
2011 – Certificate in Business Law Samuel Jackman Prescod Polytechnic
2009 – Basic Cooking Certification Samuel Jackman Prescod Polytechnic
2009 – Aesthetics Certification Samuel Jackman Prescod Polytechnic
2004 – Barbados Youth Entrepreneurship Development Training Scheme (YES)
2003 – Basic 3 and Intermediate 1 Spanish The Venezuelan Institute, Barbados
2002-2003 – MSc Telecommunications
• Introduction to Telecommunications Networks
• Software for Network and Services Design
• Introduction to IP Networks
• Telecommunications and Internet Convergence
• Telecommunications Business Environment
• Intelligent Networks and Services
• Network Planning and Performance
• Telecommunication Transmission Systems
• Interactive Multimedia Systems
• Mobile and Personal Communications
Project: ‘Networking aspects of Radio-over-Fibre’.
• Educational and Professional Development Entrepreneur Course
• Personal and Professional Management Skills Course University College London
1999-2002 – BSc Computer Science (Double Major)(Hons)
Projects: ‘Pseudo-syndrome Viterbi decoder synchronisation’. Objective was to
demonstrate using basic MathCAD simulation that uses a convolutional encoder and
Viterbi decoder, the probability of an error occurring when synchronised is
logarithmic and when out of synchronisation is approximately 0.5.
• The UWI Mentorship Programme – 2001- 2003
• Acquired The Sir Frank Walcott Scholarship Grant in 2002 to help study for
the final year of BSc. University of the West Indies, Barbados
1997-1999 – Cambridge Advanced Levels
(English, Mathematics, Geography, General Studies) Combermere Secondary School,
CAREER SKILLS SUMMARY
Digicel Barbados Ltd
Company Business: Telecommunications Service Provider (mobile services)
Prepaid Engineer – 2007-Current – Reported to CTO for Eastern Caribbean and Technical Manager for Barbados.
• Initial experience involved core functions pertaining to basic operational support for the BSC (Base Station Controller) and MSC, roaming IREG testing as well as problem resolution and general customer care items. Assigned to manage the newly acquired charging system in 2008 as my core responsibility for Barbados, St Lucia, St Vincent, Dominica and Grenada. Specifically that of the AIR, CCN and SDP nodes.
• Inherited a Tariff Management Application with rating anomalies. Part of the team tasked to reduce the number of issues. Completed a full Tariff Review of all countries under management by the Barbados Technical team. Based on the number of customer care e-mails this resulted in a significant reduction seeing a 75% marked decrease in complaints for the number of rating related issues.
• Utilised system specific training for Ericsson GSM and AXE system surveys, CCN and CS4.0 Charging System administration, C.S 4.0 Tariff Handling, APG40 operation and maintenance and TSP platform overview.
• Implemented, tested and maintained new software and hardware, issues, promotions and other rate packages for the prepaid platform. Utilised trends to plan and implement network expansion. Created network diagrams utilising skills in MS Visio.
• Provided training to new prepaid personnel as well as colleague support and consultation in the area of prepaid operations. This contributed to better overall general understanding and interaction between prepaid and the various departments.
• Maintained excellent communication skills liaising with other licensed operators for roaming issues, service quality concerns and fault handling as well as SIM maintenance. Worked closely with other teams including engineering support, IT and customer care, products and marketing, supplier management and external support teams.
• 2014 – Acted as coordinator during the migration of Eastern Caribbean prepaid subscribers to a new charging system node (SDP).
• 2013 – 2014 – Played an active role in the migration of Eastern Caribbean prepaid data services from IPCG to CIP/IP charging protocol.
• 2012 – 2013 – Project Co-ordinator responsible for documenting, monitoring and executing the corporate office relocation.
INTERNAL COMMITTEES AND ORGANIZATIONS
• Took on a voluntary role as safety monitor for Digicel Barbados to ensure that the Technical department was compliant with safety regulations and to provide an avenue for employees to voice any concerns. Escalated concerns to the management team for assessment and resolve. Utilised prior administrative experience to handle role responsibilities and ensured regular checks of safety equipment and attentiveness to colleague’s worries.
• Volunteered as a representative for the Go Green movement undertaken by the company. The objective of the movement was to make the operations of the company more environmentally friendly and less wasteful.
• Was elected as a floor representative for the 2011 social club committee and played the part of temporary secretary for the 2008 committee.
Paradigm Consultants and Associates
Company Business: Life Coaching, personal and team development services
Contract Administrative Assistant – 2006 – Reported to Owner/General Manager
• Utilised administration experience to implement systems, procedures and policies to manage the office effectively and efficiently. Demonstrated organisation and planning skills by co-ordinating administrative projects. Strengthened communications skills with the provision of information for management support.
Certegy Card Services Caribbean Ltd, Barbados (Formerly Caribbean CariCard Services Inc, Barbados)
Company Business: Credit Card processing and administrative services
Temporary Programmer – 2004-2005 – Reported to Technical Manager
• Worked within a team of five programmers with the responsibility for the rectification, prevention and resolution of system problems and customer related issues and interests.
• Enhanced analytical skills investigating problems and amending the UNIX based transaction processing system using COBOL programming. Analysed client requirements and created specifications in accordance with needs. Handled technical problems using a problem management system based on priority.
• Demonstrated leadership with the responsibility for the assurance and the maintenance of the management reporting system (MRS). Designed MRS crystal based reports using SQL skills for querying databases and ensured that MRS functioned optimally or in an error reduced capacity. Took a shared responsibility for the training of colleagues in MRS.
• Challenged to investigate the poor and erroneous sequence processing of reports by the Certegy Management Reporting system and commence a clean-up plan. Reviewed and analysed the system to determine useful optimisation points and measures to avoid potential and existing conflicts. This resulted in smoother operations during the monthly and quarterly reporting periods, thereby improving the system’s tolerance without a full system implementation, a cost saving to the company.
• Assisted in the migration of ‘Certegy Card Services’ existing banking and financial reports to a new system over a six month period in 2005. Worked in a local and international programming team responsible for creating compliant copies of all financial reports and reducing the reporting load on the system by identifying client’s reports no longer used or required and restructuring reports for best-use benefit. Project and handover completed due to full documentation being in place.
INTERNAL COMMITTEES AND ORGANIZATIONS
• Was elected PRO (Public Relations Officer) for the 2004-2005 Social Club committee.
Cable and Wireless, BARTEL (Barbados Telephone Company), Barbados (Currently known as LIME, Barbados)
Company Business: Telecommunications Service Provider (broadband, mobile, landline and internet services)
Administrative (Summer) Attachment – 2000 – Reported to Retail/Warehouse Manager
• Acquired hands-on experience of a variety of administrative tasks and functions pertaining to stock control. Understood the importance of ensuring accuracy and attention to detail updating requisition forms using Smart-Stream software, proofreading documents and filing reports.
• Demonstrated IT skills in MS Excel preparing management summary reports of stock balances for the year.
• Member of the Project Management Institute (PMI) – 2012 – present
• Barbados ICT Professional Association (BIPA)
o Current member
o Acting Secretary/Treasurer from 2005/2006 and facilitator at the initial start of the organisation.
o Part of the team which assisted with founding the Barbados ICT Professionals Association from 2005 to 2006. Acted as secretary to the association coordinating the efforts and tasks required to fulfil its objective
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