Job Description Warehouse Returns Manager

Job Title

Warehouse (Returns) Manager

Line manager/ Reports to

Insert as applicable e.g. Director

Team/ Department

Insert as applicable


Head office in Braintree or such other location that may be required of the job role

Website details can be inserted here

Job Ref & about the organisation  

Social Media info etc 

Core Objectives

Responsibility for the overall management of returned items/goods into the warehouse.


The role will include the development, performance and maintenance of the warehouse, inventory of returns/stock control to produce an efficient system and receipts solution, maximising performance against pre-agreed targets and control.


Main Tasks/Duties and Responsibilities 



Responsibility to staff and direct the team

– overall inventory of returns/stock control and management of the warehouse for the organisation including the development, performance and maintenance of the warehouse and returns process  to produce  an efficient system and solution, maximising performance minimizing loss against pre-agreed targets and controls.

– ensuring that the team understands their duties, the mechanisms of the warehouse and their role within the organisation

– responsibility to adhere to budget plans

– meet your targets and those of the team  and organisation as a whole

– the smooth running of the team and organisation as a whole

– contribute to training and development of the team and organisation as a whole

– assist Line Manager to achieve maximum customer satisfaction in accordance with organisation plans

– maintain responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations  and insert as applicable e.g. ISO certification


Day to day responsibilities agreed with your manager to include:

– manage, direct and monitor the performance of the warehouse for the organisation including the development and maintenance of the warehouse, inventory of returns/stock control

and returns process  to produce smooth and efficient system and delivery solution, maximising performance & profitability against pre-agreed targets and control.

– effective liaison, support and assistance with the whole of the organisation

– maintain and improve mechanisms for running the warehouse and returns process,  including surveying and measuring the inventory of returns/stock control, returns process, outcomes and expenditure and disseminate feedback to the appropriate internal entities

– utilise agreed systems to manage the warehouse and stock control functions, analysis and documenting

– the development of plans for the warehouse, inventory of returns/stock control and returns process to contribute towards organisation targets

– support to all other departments with related interests

– subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members and the organisation as a whole to ensure targets are met

– reporting (content and format as agreed) on a monthly basis or as otherwise required

– assist in developing plans for team activities to include strategy to achieve targets

– delegate authority and responsibility to team with supervision, accountability and review

– manage and maintain contact with internal and external clients/customers

– set an example for team members and organisation as a whole of commitment, warehousing expertise, work ethics and habits and personal character

– maintain accurate records

– responsibly use resources and control expenses to meet budgetary controls

– adhere to all organisation policies and procedures

– interact and co-operate with all members of the organisation, its suppliers and customers

From time to time you may be expected to be part of special projects as are reasonably required of your job role.

You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.


Your usual hours will be from 9am to 5pm.

However because of the nature of the job you may be required to perform some shift work (such as 12 Hour shifts including days, nights and weekends on a rota basis) and you will be expected to work as and when necessary to meet the needs of the team and your targets.

Insert as appropriate Your job will be a mixture of travel and warehouse based.

Secondary Tasks/Duties





The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop and expand the business of our organisation and its interests generally.


You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, the organisation and its clients/customers. You must obey all lawful and reasonable orders given to you and comply with the organisation’s rules, procedures and policies

Management / Supervisory Responsibilities



People or equipment


People who report to you

You have responsibility for other team members who will all report directly to you



You are responsible for the equipment provided to you for use in your job role and to your team. This means you must ensure that equipment is used in accordance with training provided, the entire organisation’s policies and procedures and the law and using, where applicable any safety equipment or Personal Protective Equipment provided. You are responsible for ensuring that the equipment used by the team is maintained and can be used/operated at all times.

Essential Abilities/ Competencies of this job role

You need

– qualifications sufficient to perform the job role – insert as applicable

– languages required – insert as applicable e.g.  English, French

– experience in this type of job role – insert as applicable e.g.  minimum 5 years

– thorough understanding of  warehousing, inventory of returns/stock control and returns process management, requirements and dynamics

– to be able to use software – insert specific software if required

– ability in customer/supplier relationship management

– leadership with ability to motivate and manage a team

– proven ability to coach and develop others

– high degree of integrity and honesty in all dealings

– excellent analytical, interpersonal, organisational and communication skills

– ability to work under pressure

– full driving licence

Insert anything else as required


You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are necessary to perform your job role to comply with the requirements of the organisation and any applicable rules, regulations, (particularly of any professional body) and with any law which applies to your job role.

Special Working Conditions

You may be expected to work in accordance with the organisation’s overtime policies

Insert following if applicable – The nature of your role will require you to travel within the area that your team covers. However, from time to time you may be expected to travel outside that area as the job role requires.


Salary level C – £45,000
Benefits insert details of any benefits

Approved by Name

John Smith

Job Role

Insert details as applicable

Date approved