Job Description Retail Manager

Job Title

Retail Manager

Line Manager/ Reports to

Insert as applicable e.g. Area Manager

Team/ Department

Insert as applicable

Retail outlet Location

Insert as applicable e.g. Braintree or such other location that may be required of the job role

Website details can be inserted here

Job Ref & about the organisation  

Social Media info etc 

Core Objectives

To manage the overall development, performance,  maintenance and improvement of the retail outlet operations and  activities, adhering to brand values and providing customer focus,  to achieve a commercially viable retail service aiming for maximum sales,  efficiency, quality, service and profitability for the organisation.

Main Tasks/Duties and Responsibilities 



Responsibility to staff and direct the team to

– manage the overall development, performance, management, maintenance and improvement of the retail outlet operations (staff, stock and facilities) and  activities, adhering to brand values and providing customer focus,  to achieve a commercially viable retail service aiming for maximum sales,  efficiency, quality, service and profitability for the organisation

– direct the development of plans for the retail outlet to achieve targets

– developing plans for the retail outlet’s progress and growth

– manage and maintain excellent service and standards

– ensuring that the team are focused and deliver key service priorities to include, but not limited to, excellent customer service, high quality product and service provision, high standards of health and safety, good communication

– to assist in the setting of annual budgets and then to adhere to budget constraints and revenue targets, undertaking regular reviews

– analyse and research trading trends within the retail outlet, across other local retailers and in comparison with national trends to inform the plan for product procurement, pricing and merchandising

– risk management of retail operations, including monitoring the performance of sales against targets, to achieve maximum revenue/profitability, providing savings in operational costs

– meet your targets and those of the team as a whole, including budget and revenue targets

– responsibility for security issues relating to the retail outlet to help minimise losses

– responsibility for ensuring the retail outlet, products and displays are clean and tidy at all times

– the smooth running of the retail outlet and the team

– contribute to training and development of the team

– contribute to the overall development of the organisation, particularly marketing plans

– assist Line Manager in achieving maximum customer satisfaction in accordance with organisation plans

– overall responsibility for performing all duties in compliance with health and safety and all other legal/statutory, regulations, professional expectations, responsibilities and obligations and insert as applicable



Day to day responsibilities agreed with your manager to include:

– manage, direct and monitor the overall performance of the retail outlet

– manage and maintain excellent service and standards

– select and manage suppliers ensuring responsible and sustainable procurement providing the best product mix to meet budget and revenue targets

– manage deliveries from receipt, checking/verification, quality control and storage and complete all applicable documentation/data entry

– manage stock control, storage and levels to maximise sales

– prepare for and complete stock takes and take any required remedial action

– implement the pricing strategy to attain target gross profit in each product group

– manage the electronic point of sale system to ensure accurate recording of sales, stock throughput and stock levels.

– ensure that all team members follow cash handling procedures

– overall responsibility for floats, cashing up and investigating discrepancies

– marketing and promoting including planning for and setting up promotional displays and materials

– maintain appropriate staffing levels to deliver effective service whilst adhering to budget constraints and revenue targets.

– all aspects of customer service and satisfaction, including resolving customer complaints and queries

– maintain accurate records, including all financial paperwork (invoices, transactions, stock-taking) in accordance with agreed criteria and guidelines

– agreed reporting (content and format as prescribed) in accordance with required frequency

– subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure an excellent service to customers and that all targets are met

– delegate authority and responsibility to team with supervision, accountability and review

– developing plans for retail outlet and team activities to include strategy to achieve targets

maintain and improve retail outlet activities, including surveying and measuring the operations process, outcomes and profitability and disseminate feedback to the appropriate internal entities

– utilise appropriate systems to manage the retail outlet’s activities,  analysis and documentation

– effective liaison, support and assistance with the whole of the organisation

– support to other branches and head office with related issues

– contribute towards the development and preparation of the strategy and general business planning of the organisation as a whole.

– set an example for team members of commitment, retailing expertise, customer service, brand values, work ethics and habits and personal character

– responsibly use resources and control expenses to agreed  budgetary controls

– adhere to all organisation policies and procedures

– interact and co-operate with all members of the organisation, its suppliers and customers


From time to time you may be expected to be part of special projects as are reasonably required of your job role.

You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.


Your usual hours will be from 9am to 6pm on 5 days a week. This will include working at weekends.

However you will be expected to work as and when necessary to meet the needs of the team and your targets.

Insert anything else as required

Secondary Tasks/Duties





The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop and expand the business of our organisation and its interests generally.


You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, and the organisation and its clients/customers. You must obey all lawful and reasonable orders given to you and comply with the organisation’s rules, procedures and policies

Management/ Supervisory Responsibilities



People or equipment


People who report to you

You have responsibility for other the team members who will all report directly to you



You are responsible for the equipment provided to you for use in your job role and to your team. This means you must ensure that equipment is used in accordance with training provided, the entire organisation’s policies and procedures and the law and using, where applicable any safety equipment or Personal Protective Equipment provided. You are responsible for ensuring that the equipment used by the team is maintained and can be used/operated at all times.

Essential Abilities/ Competencies of this job role

You need

– qualifications sufficient to perform the job role – insert as applicable

– languages required – insert as applicable e.g.  English, French

– experience in this type of job role – insert as applicable e.g.  minimum 5 years

– thorough understanding of retail management, requirements and dynamics – insert specific as applicable

– to be able to use – insert specific equipment/system/software if required

– aptitude for retail management and customer/supplier relationship management

– leadership with ability to manage a retail outlet and motivate a team

– proven ability to coach and develop others

– excellent commitment to customer service

– high degree of integrity and honesty in all dealings

– excellent analytical, interpersonal, “people”,  organisational and communication skills

– time management and task management skills with the ability to prioritise and multi-task

– ability to work under pressure and in challenging situations

– full driving licence

Insert anything else as required


You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are necessary to perform your job role to comply with the requirements of the organisation and any applicable rules, regulations, and with any law which applies to your job role.

Special Working Conditions

You may be expected to work in accordance with the organisation’s overtime policies

Insert following if applicable – The nature of your role will require you to travel within the area that your team covers. However, from time to time you may be expected to travel outside that area as the job role requires.


Salary level

C – £45,000


insert details of any benefits

Approved by Name

John Smith

Job Role

Insert details as applicable

Date approved