Job Description Operations Director

Job Title

Operations Director

Reports to

Insert as applicable e.g. Board of Directors

Department/ Section

Insert as applicable

Location

Head office in Braintree or such other location that may be required of the job role

Website details can be inserted here

Job Ref & about the organisation  

Social Media info etc 

Core Objectives

The role also includes becoming a member of the company’s Board of Directors and requires compliance with all requirements, including statutory obligations, as a Board member.

Main Tasks/duties and responsibilities  

– overall responsibility for the development, performance and maintenance of the operations of the organisation to produce smooth and efficient delivery solutions, maximising performance and profitability against pre-agreed targets.

– ensuring that the team understands that the organisation’s profits are reflected in all its operations and activities – including relationships and risk management

– responsibility for compliance with legal/statutory, professional duties, responsibilities and agreed duties and obligations including insert ISO etc

– responsibility to adhere to budgets and plans to maximise profitability

– meet your targets and those of the team and organisation  as a whole

– smooth running of the team and organisation  as a whole

– contribute to training and development of the team and organisation  as a whole

– achieve maximum profitability and growth in accordance with organisation plans

– comply with all  requirements, including statutory obligations, as a member of the Board of Directors

Day to day responsibilities for the team as agreed with the Board of Directors to include:

– direct, manage operations

– direct, manage and monitor the overall performance of operations to increase efficiency and maximise performance and profit

– effective liaison, support and assistance between all departments of organisation

– direct, maintain and improve mechanisms for surveying and measuring activities  and disseminate feedback to the appropriate internal entities

– direct, develop and utilise agreed systems to manage activities, functions, analysing, documenting

– direct the planning and development of operations to include customer management to achieve satisfaction targets

– support to all other departments with operations related issues

– subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met

– reporting (content and format as agreed) on a monthly basis or as otherwise agreed

– developing plans for team and organisation activities to include strategy to achieve agreed targets

– delegate authority and responsibility to team and organisation  as a whole with supervision, accountability and review

– direct, manage and maintain contact with internal and external clients/customers

– set an example for team members and organisation  as a whole of commitment, work ethics and habits and personal character

– maintain accurate records

– control expenses to meet agreed  budgetary controls

– adhere to all organisation policies and procedures

– interact and co-operate with all members of the organisation, its suppliers and clients/customers

From time to time you may be expected to be part of special projects as are reasonably required of your job role even where these fall outside your own department/team.

You are responsible for your allocated workload and must meet all targets as agreed with the Board of Directors. You must contribute towards the smooth running of the organisation generally.

Hours

Secondary Tasks/duties

You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues and the organisation and its clients/customers. You must obey all lawful and reasonable orders given to you and comply with the organisation’s rules, procedures and policies

Management / supervisory responsibilities

People or equipment

You are responsible for the team members who will all report directly to you

Equipment

You are responsible for the equipment provided to you for use in your job role and to your team. This means you must ensure that equipment is used in accordance with training provided, the organisation’s policies and procedures and the law and using, where applicable, any safety equipment or Personal Protective Equipment provided. You are responsible for ensuring that the equipment used by the team is maintained and can be used/operated at all times.

Essential Abilities/ Competencies of this job role

– qualifications sufficient to perform the job role – insert as applicable

– experience  in this type of job role – insert as applicable e.g. minimum 5 years

– a thorough understanding of the obligations, including statutory obligations, of being a member of the Board of Directors

– senior level experience of operations management and direction

– good understanding of operations, management obligations (including statutory obligations), requirements and dynamics

– ability to use computer software – insert as applicable

– ability in operations, management and control  at a senior level

– leadership with ability to drive a  team

– project management skills

– ability to work under pressure

– full driving licence

insert anything else required

You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are necessary to perform your job role to comply with the requirements of the organisation and any applicable rules, regulations (particularly of any professional body) and with any law which applies to your job role.

Special working Conditions

Insert following if applicable – The nature of your role will require you to travel within the area that your team covers. However, from time to time you may be expected to travel outside that area as the job role requires

Approved by Name

John Smith

Job Role

Insert as applicable

Date approved

Insert as applicable