Job Title |
Operations Director |
Reports to |
Insert as applicable e.g. Board of Directors |
Department/ Section |
Insert as applicable |
Location
|
Head office in Braintree or such other location that may be required of the job role Website details can be inserted here |
Job Ref & about the organisation |
|
Social Media info etc |
Core Objectives |
The overall responsibility for the development, performance and maintenance of all operations of the organisation to produce smooth and efficient operations and delivery solutions, maximising performance and profitability against pre-agreed targets.
The role also includes becoming a member of the company’s Board of Directors and requires compliance with all requirements, including statutory obligations, as a Board member.
|
Main Tasks/duties and responsibilities
|
Responsibility to staff and direct the team :
– overall responsibility for the development, performance and maintenance of the operations of the organisation to produce smooth and efficient delivery solutions, maximising performance and profitability against pre-agreed targets. – ensuring that the team understands that the organisation’s profits are reflected in all its operations and activities – including relationships and risk management – responsibility for compliance with legal/statutory, professional duties, responsibilities and agreed duties and obligations including insert ISO etc – responsibility to adhere to budgets and plans to maximise profitability – meet your targets and those of the team and organisation as a whole – smooth running of the team and organisation as a whole – contribute to training and development of the team and organisation as a whole – achieve maximum profitability and growth in accordance with organisation plans – comply with all requirements, including statutory obligations, as a member of the Board of Directors
Day to day responsibilities for the team as agreed with the Board of Directors to include: – direct, manage operations – direct, manage and monitor the overall performance of operations to increase efficiency and maximise performance and profit – effective liaison, support and assistance between all departments of organisation – direct, maintain and improve mechanisms for surveying and measuring activities and disseminate feedback to the appropriate internal entities – direct, develop and utilise agreed systems to manage activities, functions, analysing, documenting – direct the planning and development of operations to include customer management to achieve satisfaction targets – support to all other departments with operations related issues – subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met – reporting (content and format as agreed) on a monthly basis or as otherwise agreed – developing plans for team and organisation activities to include strategy to achieve agreed targets – delegate authority and responsibility to team and organisation as a whole with supervision, accountability and review – direct, manage and maintain contact with internal and external clients/customers – set an example for team members and organisation as a whole of commitment, work ethics and habits and personal character – maintain accurate records – control expenses to meet agreed budgetary controls – adhere to all organisation policies and procedures – interact and co-operate with all members of the organisation, its suppliers and clients/customers
From time to time you may be expected to be part of special projects as are reasonably required of your job role even where these fall outside your own department/team. You are responsible for your allocated workload and must meet all targets as agreed with the Board of Directors. You must contribute towards the smooth running of the organisation generally. |
Hours |
Your usual hours will be from 9am to 5pm. However you will be expected to work as and when necessary to meet the needs of the team and your targets. Your job will be a mixture of travel and office based. |
Secondary Tasks/duties
|
The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required as and when necessary to maintain, promote, develop and expand the business of our organisation and its interests generally.
You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues and the organisation and its clients/customers. You must obey all lawful and reasonable orders given to you and comply with the organisation’s rules, procedures and policies |
Management / supervisory responsibilities
People or equipment
|
People who report to you
You are responsible for the team members who will all report directly to you
Equipment You are responsible for the equipment provided to you for use in your job role and to your team. This means you must ensure that equipment is used in accordance with training provided, the organisation’s policies and procedures and the law and using, where applicable, any safety equipment or Personal Protective Equipment provided. You are responsible for ensuring that the equipment used by the team is maintained and can be used/operated at all times. |
Essential Abilities/ Competencies of this job role |
You need
– qualifications sufficient to perform the job role – insert as applicable – experience in this type of job role – insert as applicable e.g. minimum 5 years – a thorough understanding of the obligations, including statutory obligations, of being a member of the Board of Directors – senior level experience of operations management and direction – good understanding of operations, management obligations (including statutory obligations), requirements and dynamics – ability to use computer software – insert as applicable – ability in operations, management and control at a senior level – leadership with ability to drive a team – project management skills – ability to work under pressure – full driving licence insert anything else required
You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are necessary to perform your job role to comply with the requirements of the organisation and any applicable rules, regulations (particularly of any professional body) and with any law which applies to your job role.
|
Special working Conditions |
You may be expected to work in accordance with the organisation’s overtime policies
Insert following if applicable – The nature of your role will require you to travel within the area that your team covers. However, from time to time you may be expected to travel outside that area as the job role requires
|
Salary level | C – £75,000 |
Benefits | insert details of any benefits |
Approved by Name |
John Smith |
Job Role |
Insert as applicable |
Date approved |
Insert as applicable |