Job Description In-Store Cleaner

Job Title

In-store Cleaner

Line Manager/ Reports to

Insert as applicable e.g. Senior Housekeeper

Team/ Department

Insert as applicable


Insert as applicable  or such other location that may be required of the job role

Website details can be inserted here

Job Ref & about the organisation  

Social Media info etc 

Core Objectives

This is a position for an integral member of the store team who will be expected to undertake general store housekeeping and cleaning duties in the premises.


The role may involve all aspects of cleaning and store housekeeping, including public areas and staff areas and all internal areas, and agreed restricted external areas (e.g. main store entrance area).


Responsibilities include all routine aspects of cleaning/store housekeeping including supplies, assessing maintenance needs and liaising with Line Manager.


Main Tasks/Duties and Responsibilities 



Day to day responsibilities as agreed with your Line Manager to include:

– all aspects of cleaning and store housekeeping, including public and staff areas and all internal areas (including stairwells as applicable), and agreed restricted external areas (e e.g. main store entrance area) .

– tasks to include vacuuming all carpeted areas, mop floors, dust/wipe/polish surfaces, door handles and skirting, spot clean walls, clean windows and other glass areas, clean sinks, taps & surrounding surfaces, clean and sanitise toilets, refill paper towels, toilet paper dispensers, liquid soap dispensers as scheduled or when otherwise necessary, empty internal general waste/rubbish bins & replace liners, remove rubbish and manage disposal as per local regulations

– cleaning frequency daily or as otherwise stipulated

– ensuring compliance with sanitation, hygiene, health and safety legislation and organisational and quality requirements and working policies and procedures.

– deal with lost property in accordance with agreed procedure

– assist the Line Manager with meeting the standards for quality management of housekeeping

– assist the Line Manager to investigate and resolve customer housekeeping complaints

– maintain accurate records as required and reporting as agreed

– effective assistance to the remainder of organisation

– help set an example for team members of commitment, work ethics and habits and personal character

– responsibly use resources and control expenses to operate within budgetary controls

– adhere to all organisation policies and procedures

Any stated frequency should be used as a minimum guideline and more frequent cleaning may be required for some elements


From time to time you may be expected to be part of special projects as are reasonably required of your job role.

You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.


Your usual hours will be from 11am to 8pm. However you will be expected to work as and when is necessary to meet the needs of the team and your targets.


Secondary Tasks/Duties





The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop and expand the business of our organisation and its interests generally.


You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, the organisation and its customers/clients. You must obey all lawful and reasonable orders given to you and comply with the organisation’s rules, procedures and policies

Management / Supervisory Responsibilities



People or equipment


People who report to you

You have responsibility for the other team members who will report directly to you



You are responsible for the equipment provided to you for use in your job role and to your team. This means you must ensure that equipment is used in accordance with training provided, all of the organisation’s policies and procedures and the law and using, where applicable, any safety equipment or Personal Protective Equipment provided. You are responsible for ensuring that the equipment used by the team is maintained and can be used/operated at all times.

Essential Abilities/ Competencies of this job role

You need

– qualifications sufficient to perform the job role – insert as required e.g. NVQ in Cleaning and Support Services etc

– certification required insert as required

– languages as required – insert as applicable e.g.  English, Italian

– experience in this type of job role – insert as applicable e.g. minimum 6 months practical experience

– previous understanding and experience of the following insert as applicable

– good understanding of cleaning and hygiene and quality standards and health and safety

– enthusiastic and hardworking

– committed to customer satisfaction

– high integrity and honesty in all dealings

– ability to work under pressure

insert anything else required


You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are necessary to perform your job role to comply with the requirements of the organisation and any applicable rules, regulations (particularly of any professional body) and with any law which applies to your job role.

Special Working Conditions

You may be expected to work in accordance with the organisation’s overtime policies

Insert following if applicable – The nature of your role will require you to travel within the area that your team covers. However, from time to time you may be expected to travel outside that area as the job role requires


Salary level

C – £12,000


insert details of any benefits

Approved by Name

John Smith

Job Role

Insert details as applicable

Date approved