Job Description Housekeeping Manager

Job Title

Housekeeping Manager (General)

Line Manager/ Reports to

Insert as applicable e.

Team/ Department

Insert as applicable

Location

Insert as applicable  or such other location that may be required of the job role

Website details can be inserted here

Job Ref & about the organisation  

Social Media info etc 

Core Objectives

Responsibilities include all aspects of cleaning, managing laundry, housekeeping supplies in public and private rooms, assessing maintenance needs and liaising with maintenance.

The role requires financial planning and adherence to agreed prices/budgets, and maintaining applicable quality standards and records whilst maintaining  responsibility for ordering and obtaining supplies, housekeeping quality control and management of all team members.

Responsibility for ensuring housekeeping compliance to sanitation, hygiene, health and safety legislation and organisational and quality requirements and working policies and procedures.

Main Tasks/duties and responsibilities 

– to manage the overall day to day running of all aspects of the housekeeping, including laundry, public and private rooms, staff rooms/areas and all internal areas, and agreed restricted external areas (e.g. main entrance area) and managing the team which performs these roles.

– to manage laundry requirements and maintain agreed standards

– to manage and maintain general cleanliness in all agreed areas (internal and restricted external)  of the organisation

– to manage and maintain housekeeping supplies

– to adhere to agreed budgets and maintain applicable quality standards and records

– to ensure sufficient team members at all times and within agreed budgets

– quality control of all aspects of housekeeping including hygiene and health and safety

– managing and dealing with missing/lost property in accordance with agreed procedure

– assist your Line Manager

– meet your targets and those of the hotel as a whole

– contribute towards the smooth running of the hotel

– training and development of the housekeeping team

– adhere to statutory obligations and agreed quality and best practice guidelines

– understand all aspects of housekeeping services and management and train the housekeeping team to enable them to confidently deal with customer queries etc

– manage customers’ housekeeping expectations and deal with and resolve all queries

Day to day responsibilities for the team as agreed with your Line Manager, to include:

– ensuring compliance to sanitation, hygiene, health and safety legislation, organisational and quality requirements and working policies and procedures.

– manage the day to day running of all aspects of the hotel housekeeping services

– co-ordinate with other departments

– quality management of housekeeping

– investigate and resolve internal and external customer housekeeping complaints

– effective liaison, support and assistance with the remainder of organisation

– allocate workloads to team members

– supervise, manage and direct the overall performance of the housekeeping team

– subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all housekeeping team members to ensure targets are met

– maintaining accurate records and accounts as required and reporting as agreed

– set an example for team members of commitment, work ethic and habits and personal character

– responsibly use resources and control expenses to operate within budgetary controls

– adhere to all organisation policies and procedures

From time to time you may be expected to be part of special projects as are reasonably required of your job role.

You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.

Hours

Secondary Tasks/duties

You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, the organisation and its customers/clients. You must obey all lawful and reasonable orders given to you and comply with the organisation’s rules, procedures and policies

Management / supervisory responsibilities

People or equipment

You are responsible for the team members who will report directly to you

Equipment

You are responsible for the equipment provided to you for use in your job role and to your team. This means you must ensure that equipment is used in accordance with training provided, all of the organisation’s policies and procedures and the law and using, where applicable, any safety equipment or Personal Protective Equipment provided. You are responsible for ensuring that the equipment used by the team is maintained and can be used/operated at all times.

Essential Abilities/ Competencies of this job role

– qualifications sufficient to perform the job role – insert as required e.g. NVQ etc

– certification required insert as required

– languages as required – insert as applicable e.g.  English, Italian

– experience in this type of job role – insert as applicable e.g.  minimum 2 years

– good understanding and proven ability of the housekeeping business and management principles required for the role

– leadership with ability to drive and develop a housekeeping team

– genuine desire to serve the needs of customers with a strong personal responsibility for achieving customer satisfaction

– excellent analytical, interpersonal, organisational and communication skills

– high integrity and honesty in all dealings

– project management skills

– ability to work under pressure

insert anything else required e.g. Computer software use etc

You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are necessary to perform your job role to comply with the requirements of the organisation and any applicable rules, regulations with any law which applies to your job role.

Special working Conditions

Insert following if applicable – The nature of your role will require you to travel within the area that your team covers. However, from time to time you may be expected to travel outside that area as the job role requires

INSERT any accommodation information as required e.g. “live in” etc

Approved by Name

John Smith

Job Role

Insert details as applicable

Date approved

10/11/2012