Job Description Hospitality and Events Manager

Job Title

Business Hospitality and Events Manager

Line Manager/ Reports to

Insert as applicable e.g. Director

Team/ Department

Insert as applicable


Head office in Braintree or such other location that may be required of the job role

Website details can be inserted here

Job Ref & about the organisation  

Social Media info etc 

Core Objectives

Responsibility for the development, performance and delivery of all business hospitality and events for the organisation to produce an effective and efficient service and delivery solution, meeting agreed quality control standards and criteria, achieving targets, maximising overall performance and adhering to budget.


Main Tasks/Duties and Responsibilities 



Responsibility to staff and direct the team to

– manage the development, maintenance, performance and delivery of the business hospitality and events services for the organisation to produce an efficient and effective service and delivery solution, meeting agreed quality control standards and criteria, achieving targets, maximising overall performance and adhering to budget.

– ensuring that the business hospitality and events team understands its duties and its role within the organisation

– responsibility to adhere to agreed criteria, targets and budgets

– meet your targets and those of the team  and organisation as a whole

– the smooth running of the of the team and organisation as a whole

– contribute to training and development of the team

– assist line manager in achieving maximum customer satisfaction (for those using business hospitality and attending events)

– maintain responsibility for performing all duties in compliance with related legal/statutory, regulations, professional duties, responsibilities and obligations  and insert as applicable


Day to day responsibilities agreed with your manager to include:

– planning and pricing of hospitality and events, promotion, preparation and management of events to adhere to agreed prices/budgets; maintain applicable quality standards and records; maintain responsibility for ordering and obtaining supplies and quality control.

– manage, direct and monitor business hospitality and events activities and the overall performance of the team to agreed criteria, targets and budgets

– creative input to develop business hospitality and events

– effective negotiation to obtain best value and prices from suppliers

– increase efficiency and maximise performance and value

– effective liaison, support and assistance with suppliers, customers and the whole of the organisation

– maintain and improve mechanisms for the provision of business hospitality and events, including surveying and measuring the process and outcomes and disseminate feedback to the appropriate internal entities

– utilise agreed systems to manage business hospitality and associated documentation

– direct the development of plans for business hospitality and events to achieve criteria and targets

– developing plans for future progress

– support to all other departments with business hospitality and events and related issues

– subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met

– reporting (content and format as agreed) on a monthly basis or as otherwise required

– assist in developing plans for team activities to include strategy to achieve agreed targets

– delegate authority and responsibility to team with supervision, accountability and review

– manage and maintain contact with suppliers and “customers”

– set an example for team members of commitment, business hospitality and events process and activities, work ethics and habits and personal character

– maintain accurate records and accounts

– responsibly use resources and control expenses to meet agreed  budgetary controls

– adhere to all organisation policies and procedures

– interact and co-operate with all members of the organisation, its suppliers and customers


From time to time you may be expected to be part of special projects as are reasonably required of your job role.

You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.


Your usual hours will be from 9am to 5pm. However you will be expected to work as and when necessary to meet the needs of the team and your targets.

Insert as appropriate Your job will be a mixture of travel and office based.

Secondary Tasks/Duties





The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop and expand the business of our organisation and its interests generally.


You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, the organisation and its clients/customers. You must obey all lawful and reasonable orders given to you and comply with the organisation’s rules, procedures and policies

Management / Supervisory Responsibilities



People or equipment


People who report to you

You have responsibility for other the team members who will all report directly to you



You are responsible for the equipment provided to you for use in your job role and to your team. This means you must ensure that equipment is used in accordance with training provided, the entire organisation’s policies and procedures and the law and using, where applicable any safety equipment or Personal Protective equipment and clothing provided. You are responsible for ensuring that the equipment used by the team is maintained and can be used/operated at all times.

Essential Abilities/ Competencies of this job role

You need

– qualifications sufficient to perform the job role – insert as applicable

– languages required – insert as applicable e.g.  English, French

– experience in this type of job role – insert as applicable e.g.  minimum 5 years

– experience in – insert as applicable for role, depending on type of business hospitality and events required

– thorough understanding of hospitality and events management, requirements and dynamics

– to be able to use software – insert specific software if required

– ability in hospitality and events management and customer/supplier relationship management

– leadership with ability to motivate and manage a team

– proven ability to coach and develop others

– high degree of integrity and honesty in all dealings

– excellent analytical, interpersonal, organisational and communication skills.

– ability to work under pressure

– full driving licence

Insert anything else as required


You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are necessary to perform your job role to comply with the requirements of the organisation and any applicable rules, regulations, (particularly of any professional body) and with any law which applies to your job role.

Special Working Conditions

You may be expected to work in accordance with the organisation’s overtime policies

Insert following if applicable – The nature of your role will require you to travel within the area that your team covers. However, from time to time you may be expected to travel outside that area as the job role requires.


Salary level C – £45,000
Benefits insert details of any benefits