Account Manager Job Description

Job Title

Account Manager

Line Manager/ Reports to

Insert as applicable e.g. Director

Team/ Department

Insert as applicable

Location

Insert as applicable e.g. Braintree or such other location that may be required of the job role

Website details can be inserted here

Job Ref & about the organisation
Social Media info etc
Core Objectives	The overall development, direction, planning, performance, co-ordination, management, progress and maintenance, of agreed accounts. This includes evaluation, negotiation, procurement and all aspects of execution and management and development of agreed accounts Accounts will be managed to obtain, as applicable, the maximum quality, productivity, efficiency and also profitability for the organisation whilst upholding all aspects of compliance and agreed standards and adhering to budget and agreed criteria. You will also be expected to identify profitable account opportunities
Main Tasks/Duties and Responsibilities	Responsibility to staff and direct the team to overall development, direction, planning, performance, co-ordination, management, progress and maintenance, of allocated accounts to obtain, as applicable, the maximum quality, productivity, efficiency and also profitability for the organisation whilst upholding all aspects of compliance and agreed standards and adhering to budget and agreed criteria. – meet your targets and those of each account team as a whole – the smooth running of each allocated account team – contribute to the training and development of each agreed team – maintain budgets – assist in achieving maximum customer satisfaction in accordance with organisation plans – maintain overall responsibility on each agreed account for performing all duties in compliance with related legal/statutory, applicable regulations, professional duties, responsibilities and obligations, including maintaining agreed standards and insert as applicable Day to day responsibilities agreed with your manager to include: – identify profitable account opportunities – evaluation, negotiation, procurement and all aspects of execution and management and development of allocated accounts – development, direction, planning, performance, co-ordination, management, progress and maintenance, of agreed accounts. – schedule and coordinate all account processes – effective liaison, support and assistance on each agreed account and with the whole of the organisation and external parties – risk analysis and assessment and recommend and implement required changes – maintain and improve activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities – utilise agreed systems to manage account and associated documenting – direct development, to include management to achieve targets – assist in developing plans for progress and growth – support to all other accounts and organisation departments with related issues – subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met – reporting, including progress reports (content and format as agreed) on a monthly basis or as otherwise agreed – immediately report problems/failures that may impact on the organisation and/or its clients/customers to Line Manager – developing plans for account team activities to include strategy to achieve agreed targets – assist in the development and preparation of the strategy and general business planning of the organisation as a whole. – delegate authority and responsibility to team with supervision, accountability and review – set an example for team members of commitment, account management and activities, work ethics and habits and personal character – maintain accurate records – responsibly use resources and control expenses to meet agreed budgetary controls – adhere to all organisation policies and procedures – interact and co-operate with all members of the organisation and its suppliers and customers From time to time you may be expected to be part of special projects as are reasonably required of your job role. You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.
Hours	Your usual hours will be from 9am to 5pm. However you will be expected to work as and when necessary to meet the needs of the team and your targets. Insert as applicable Your job will be a mixture of office based, project based and travel
Secondary Tasks/Duties	The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop and expand the business of our organisation and its interests generally. You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, the organisation and its clients/customers. You must obey all lawful and reasonable orders given to you and comply with the organisation’s rules, procedures and policies
Management / Supervisory Responsibilities People or equipment	People who report to you You have responsibility for other the team members who will all report directly to you Equipment You are responsible for the equipment provided to you for use in your job role and to your team. This means you must ensure that equipment is used in accordance with training provided, the entire organisation’s policies and procedures and the law and using, where applicable any safety equipment or Personal Protective Equipment provided. You are responsible for ensuring that the equipment used by the team is maintained and can be used/operated at all times.
Essential Abilities/ Competencies of this job role	You need – qualifications sufficient to perform the job role – insert as applicable – languages required – insert as applicable e.g. English, French – experience in this type of job role – insert as applicable e.g. minimum 5 years – thorough understanding of account management requirements and dynamics – insert specific as applicable – to be able to use software – insert specific software if required – ability in management and team/customer/supplier relationship management – leadership with ability to drive an organisation and team – proven ability to develop others – high degree of integrity and honesty in all dealings – excellent analytical, interpersonal, organisational and communication skills. – ability to work under pressure – excellent proven account and project management skills – full driving licence Insert anything else as required You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are necessary to perform your job role to comply with the requirements of the organisation and any applicable rules, regulations, (particularly of any professional body) and with any law which applies to your job role.
Special Working Conditions	You may be expected to work in accordance with the organisation’s overtime policies Insert following if applicable – The nature of your role will require you to travel within the area that your team covers. However, from time to time you may be expected to travel outside that area as the job role requires.
Salary level	C – £45,000
Benefits	insert details of any benefits

Approved by Name

John Smith

Job Role

Insert details as applicable

Date approved

10/11/2012

Account Manager Job Description

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