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Job Description Deputy General Manager

Listed below is a job description for a Deputy General Manager.

If you are looking to hire a worker into this position feel free to use our resource as a guide



Job Title

Deputy General Manager

Line Manager/ Reports to

Insert as applicable e.g. Director

Team/ Department

Insert as applicable


Insert as applicable e.g. Braintree or such other location that may be required of the job role

Website details can be inserted here

Job Ref & about the organisation  

Social Media info etc 

Core Objectives

To deputise for the general manager in the overall development, performance and maintenance of the organisation’s activities to obtain the maximum efficiency, quality, service and profitability for the organisation.


Main Tasks/Duties and Responsibilities 



Responsibility to staff and direct the team to

- deputise for the general manager in managing the organisation ensuring high quality business activities with maximum quality, service and profitability for the organisation.

- ensuring that the team understands that the organisation’s profits and achievements are reflected in all its operations and activities– including relationships and risk management

- meet your targets and those of the team as a whole

- the smooth running of the team

- contribute to training and development of the team

- assist line manager in achieving maximum customer satisfaction in accordance with organisation plans

- maintain overall organisation responsibility for performing all duties in compliance with related legal/statutory, reguations, professional duties, responsibilities and obligations and insert as applicable e.g. Best Practice Guidelines, ISO certification


Day to day responsibilities agreed with your manager to include:

- deputise for the general manager in directing and monitoring the overall performance of the organisation

- effective liaison, support and assistance with the whole of the organisation

- deputise for the general manager in maintaining and improving mechanisms for organisation activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities

- utilise appropriate systems to manage the organisation’s functions, analysis and documentation

- deputise for the general manager to assist in the development of plans for the organisation to include management to achieve targets

- deputise for the general manager in developing plans for the organisation’s  progress and growth

- assist in supporting all departments

- subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met

- reporting (content and format as agreed) on a monthly basis or as otherwise required

- deputise for the general manager in developing plans for team activities to include strategy to achieve agreed targets

- assist in the development and preparation of the strategy and general business planning of both the organisation as a whole

- delegate authority and responsibility to team with supervision, accountability and review

- set an example for team members of commitment, organisation process and activities, work ethics and habits and personal character

- maintain accurate records

- responsibly use resources and control expenses to meet budgetary controls

- adhere to all organisation policies and procedures

- interact and co-operate with all members of the organisation, its suppliers and customers


From time to time you may be expected to be part of special projects as are reasonably required of your job role.

You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.


Your usual hours will be from 9am to 5pm. However you will be expected to work as and when necessary to meet the needs of the team and your targets.

Insert as appropriate Your job will be a mixture of travel and office based.

Secondary Tasks/duties





The role is part of the whole organisation team and as such requires you to perform such reasonable tasks that are required, as and when necessary, to maintain, promote, develop and expand the business of our organisation and its interests generally.


You must carry out your duties to the best of your ability, having consideration for the needs of your colleagues, and the organisation and its clients/customers. You must obey all lawful and reasonable orders given to you and comply with the organisation’s rules, procedures and policies

Management/ Supervisory Responsibilities



People or equipment


People who report to you

You have responsibility for other the team members who will all report directly to you



You are responsible for the equipment provided to you for use in your job role and to your team. This means you must ensure that equipment is used in accordance with training provided, the entire organisation’s policies and procedures and the law and using, where applicable any safety equipment or Personal Protective equipment provided. You are responsible for ensuring that the equipment used by the team is maintained and can be used/operated at all times.

Essential Abilities/ Competencies of this job role

You need

- qualifications sufficient to perform the job role – insert as applicable

- languages required – insert as applicable e.g.  English, French

- experience in this type of job role – insert as applicable e.g.  minimum 5 years

- thorough understanding of business process and  management, requirements and dynamics – insert specific as applicable

- to be able to use software – insert specific software if required

- ability in process management and customer/supplier relationship management

- leadership with ability to assist in driving an organisation  and team

- proven ability to coach and develop others

- high degree of integrity and honesty in all dealings

- excellent analytical, interpersonal, organisational and communication skills

- ability to work under pressure

- full driving licence

Insert anything else as required


You need to have and maintain (with regular training and updates as necessary) the knowledge, technical skills and qualifications that are necessary to perform your job role to comply with the requirements of the organisation and any applicable rules, regulations, (particularly of any professional body) and with any law which applies to your job role.

Special Working Conditions

You may be expected to work in accordance with the organisation’s overtime policies

Insert following if applicable – The nature of your role will require you to travel within the area that your team covers. However, from time to time you may be expected to travel outside that area as the job role requires.


Salary level C – £35,000
Benefits insert details of any benefits

Approved by Name

John Smith

Job Role

Insert details as applicable

Date approved