Highly versatile and competent professionally educated IT professional with over five years of experience in diverse areas of IT solutions with a strong drive for innovative and creative software solutions. Experience of working in all the stages of Software Lifecycle from research and design to implementation training and support. Proven talent in problem identification, analysis and understanding requirements and implementation of effective solutions.
Education And Qualifications
Masters in Advanced Computer Sciences, 2.1 (2011)
University of Huddersfield, UK
Development of a Software Tool for Automatic Detection and Annotation of Moving Objects in a Multi-Camera Environment.
Online Discussion forum with RSS feeds.
Bachelors in Computer Applications, 1st Division (2010)
University of Kashmir
A Level, 1st Division (2005)
Tyndale Biscoe School
Subjects included: Physics, Chemistry, Biology, English and Functional English
GCSE, Distinction (2003)
Tyndale Biscoe School
Subjects included: English, Mathematics, General Science, Social Science and Urdu
Software Engineer (May 2012 – Present)
Egton Medical Information Systems Limited (EMIS Leeds, UK)
Leading a team of highly motivated software engineers to deliver complex solutions to specific technical problems. Played a key role in the success of various important projects such as EMIS Mobile and SCR v2.
Technical testing of the key software products and program fixes in controlled, real situations before it goes live.
Analysing user requirements
Diagnostics of problems and defects within existing EMIS health care applications.
Maintenance of the test environment infrastructure, e.g. domain controller, WSUS updates, VM Ware updates etc.
Supporting and enhancing existing software
Involved in and contributing to automated test environments.
Preparing and writing documentation and training manuals.
Analysing and reviewing large amounts of technical data.
Creation of technical specs, test plans, test specs, test cases.
Performance tuning, improvement, balancing, usability, automation.
Working closely with teams located at different geographical locations in other countries.
IT Support Engineer (September 2010 – April 2012)
Habib Communications (Manchester, UK)
Provided effective IT assistance responsible for supporting and maintaining all the IT related hardware/software ensuring the users get maximum benefit out of them
Installation and configuration of computer hardware, operating systems and applications.
Maintenance and monitoring of computer systems and networks.
Trouble shooting system diagnosing and resolving of technical issues.
Talking staff through a series of actions in order to help set up the system or resolve issues.
Woking on a task continuously until completion or referral to third party if required.
Setting up new users and profiles managing passwords.
Providing support including the procedural documentation and reports required.
Web Developer (March 2009 – March 2010)
Department of Health (Government of J&K)
Part of highly dedicated team of developers responsible for developing a challenging Web application for the department. The work involved all the processes and stages of the software development from requirement gathering, analysis and design to deployment, support and training.
Requirement gathering and the feasibility study of the project.
Design and development of the application. Writing the programme code.
Testing the web application to pass through different stages of testing.
Deployment and documentation of the web application.
Granting different level of access and training the end users.
IT Helpdesk (September 2007 – February 2009)
Nice Computers (Srinagar, J&K)
Worked as the frontline helpdesk role dealing with customers having technical issues responded to requests for assistance in person, via phone, electronically.
Redirect problems to appropriate resource and resolved complaints quickly and efficiently.
Administer help desk software follow standard help desk procedures.
Stay current with system information, changes and updates track and route problems.
Dealt with customer enquiries advised customers about new products and services.
Log all the help desk interactions.
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