UK based Indian Customer Services Professional

Serial No: 12145
Skills keywords: customer advisor, customer care, customer service, dedicated, office administration, professionalism

Short Bio:

An experienced and professional Customer Advisor with demonstrable success, knowledge and wide-ranging experience gained within direct customer facing positions; vast experience of working in challenging roles effectively managing a variety of tasks whilst being tolerant and respective of customer needs and operating under pressure.

Highly dedicated and resourceful with a wide range of strong transferable skills that would be an asset to any business gained from valuable commercial and custome

Current location:  Maharashtra, India - View on map
Nationality: Indian
Preferred Sector of Employment:  accounting and finance
Spoken languages: english, Hindi, punjabi
Location I am interested in working: canada

Professional Experience:

Compass Group based at Heathrow Airport, Terminal 5: Customer Service Assistant, September 2012-Present

Key Contributions:

• Maintain an excellent knowledge of client’s portfolio of products in order to understand customer needs

• Responsible for skillfully retaining customers through positive customer relationship building

• Diffuse irate customer situations by utilizing strong listening skills and probing techniques

• Take ownership of customers’ concerns and act as a primary contact

• Handling customer’s complaints in a professional manner; escalating issues finding appropriate resolutions to satisfy all parties

• Act as intermediary between customer and appropriate departments to ensure customer satisfaction

• Actively create trust with the customer, demonstrating an open and honest approach. Ensuring ownership is taken and promises made are delivered against

• Demonstrating an exemplary client service that is core to the success of the business

• Operating as a collaborative team player, inspiring those around with enthusiasm, optimism and willingness to support others.

Sky High Plc: Team Leader, November 2011-October 2012

Key Contributions:

• Main duties were focused on; fare evasion, ticket & travel card validation, origin & destination questionnaires, journey times, concessionary fare, boarding & alighting counts, passenger surveys and many more

NOKIA Paints: Supervisor (HR), August 2008-February 2010

Key Contributions:

• Answered phone calls, dealing with various enquiries and provided general information to job applicants regarding HR procedures

• Prepared and issued employment contracts to new employees

• Ensured all employee records were accurate and well maintained

• Organised induction ceremonies and training for new staff

• Compiled data about employees: payroll – such as hours worked, taxes, pension contributions and also timesheets

• Updated both manual and electronic personnel records when a employees personal details change

• Actively involved in performance reviews of staff

• Researched employee’s references and academic qualifications

• Assisted with the recruitment and selection process

• Wrote job adverts and posted them on newspaper and online job boards

• Managed employee’s sickness records and paperwork

Professional Training & Qualifications:

• MBA from University of Sunderland, UK, 2010

• BSc Degree in IT: Kurukshetra University, India 2008

• XII / CBSE, S.D Adarsh Public School, India 2005

IT Skills: Fully conversant with Microsoft Office Applications; Word, Excel and PowerPoint | Windows 98/ 2000/XP/ Vista | Languages Known: C, C++

Languages: English | Hindi | Punjabi