Shift Manager in the hospitality industry

Serial No: 11186
Skills keywords: discipline and determination, procedures and regulations,  accounts management,  dedication
Short Bio:

An ambitious and dedicated Shift Manager with recent experience in the hospitality industry and impressive teaching capabilities. Effectively leads, develops and motivates teams to deliver consistently high standards of customer service in fast-paced food retail environments. Demonstrates sound business acumen with exemplary financial skills, including financial forecasting, predicting future trends, accounts management and interpreting financial data.

Current location:  United Kingdom - View on map
Nationality: Indian
Preferred Sector of Employment:  accounting and finance, General Management, Hotel and Catering
Spoken languages: english, Hindi, punjabi
Location I am interested in working: canada

Career Summary

2009 – date MCDONALD’S RESTAURANT, London, UK

Shift Manager

• Effectively prioritizing workload and managing time to fulfil multiple responsibilities simultaneously as a Shift Manager in this fast-paced, market leading food outlet

• Leading, developing and motivating a team of staff to deliver consistently high standards of customer service while ensuring diligent adherence to Food Hygiene, Health & safety and all relevant regulations

• Utilizing strong communication and interpersonal skills to develop excellent relationships with customers and colleagues at all levels, ensuring repeat business and a positive working environment

• Continually monitoring and controlling costs / stock, ordering new supplies as necessary, maintaining all required records to an high degree of accuracy and delivering training sessions in service and quality

Previous experience:

2008 – 2009 GHCM-IT COLLEGE, India

Lecturer, Accounts and Economics

Education & Qualifications

IELTS: International English Language Testing System, 6.0 Band

London, UK, 2012

Apprenticeship: Hospitality Services, intermediate level

City & Guilds UK, 2012

Diploma: Shift Management

McDonald’s University, London, UK, 2012

MBA: Business Administration

University of Sunderland, UK, 2011

PGDAMS: Edexcel Level 7 BTEC Advanced Professional Diploma in Management Studies

Ethames Graduate School, London, UK, 2010

BBA: Business Administration

Punjabi University, India, 2008

Key I.T. Skills

 Microsoft Office

 Internet and email

Languages: English, Punjabi and Hindi

Driving license: Full; clean