An ambitious and dedicated Shift Manager with recent experience in the hospitality industry and impressive teaching capabilities. Effectively leads, develops and motivates teams to deliver consistently high standards of customer service in fast-paced food retail environments. Demonstrates sound business acumen with exemplary financial skills, including financial forecasting, predicting future trends, accounts management and interpreting financial data.
2009 – date MCDONALD’S RESTAURANT, London, UK
• Effectively prioritizing workload and managing time to fulfil multiple responsibilities simultaneously as a Shift Manager in this fast-paced, market leading food outlet
• Leading, developing and motivating a team of staff to deliver consistently high standards of customer service while ensuring diligent adherence to Food Hygiene, Health & safety and all relevant regulations
• Utilizing strong communication and interpersonal skills to develop excellent relationships with customers and colleagues at all levels, ensuring repeat business and a positive working environment
• Continually monitoring and controlling costs / stock, ordering new supplies as necessary, maintaining all required records to an high degree of accuracy and delivering training sessions in service and quality
2008 – 2009 GHCM-IT COLLEGE, India
Lecturer, Accounts and Economics
Education & Qualifications
IELTS: International English Language Testing System, 6.0 Band
London, UK, 2012
Apprenticeship: Hospitality Services, intermediate level
City & Guilds UK, 2012
Diploma: Shift Management
McDonald’s University, London, UK, 2012
MBA: Business Administration
University of Sunderland, UK, 2011
PGDAMS: Edexcel Level 7 BTEC Advanced Professional Diploma in Management Studies
Ethames Graduate School, London, UK, 2010
BBA: Business Administration
Punjabi University, India, 2008
Key I.T. Skills
Internet and email
Languages: English, Punjabi and Hindi
Driving license: Full; clean
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