Shift Manager in the hospitality industry

Serial No: 11186
Skills keywords: discipline and determination, procedures and regulations,  accounts management,  dedication
Current location:  United Kingdom - View on map
Nationality: Indian
Spoken languages: english, Hindi, punjabi

Career Summary

2009 – date MCDONALD’S RESTAURANT, London, UK

Shift Manager

• Effectively prioritizing workload and managing time to fulfil multiple responsibilities simultaneously as a Shift Manager in this fast-paced, market leading food outlet

• Leading, developing and motivating a team of staff to deliver consistently high standards of customer service while ensuring diligent adherence to Food Hygiene, Health & safety and all relevant regulations

• Utilizing strong communication and interpersonal skills to develop excellent relationships with customers and colleagues at all levels, ensuring repeat business and a positive working environment

• Continually monitoring and controlling costs / stock, ordering new supplies as necessary, maintaining all required records to an high degree of accuracy and delivering training sessions in service and quality

Previous experience:

2008 – 2009 GHCM-IT COLLEGE, India

Lecturer, Accounts and Economics

Education & Qualifications

IELTS: International English Language Testing System, 6.0 Band

London, UK, 2012

Apprenticeship: Hospitality Services, intermediate level

City & Guilds UK, 2012

Diploma: Shift Management

McDonald’s University, London, UK, 2012

MBA: Business Administration

University of Sunderland, UK, 2011

PGDAMS: Edexcel Level 7 BTEC Advanced Professional Diploma in Management Studies

Ethames Graduate School, London, UK, 2010

BBA: Business Administration

Punjabi University, India, 2008

Key I.T. Skills

 Microsoft Office

 Internet and email

Languages: English, Punjabi and Hindi

Driving license: Full; clean