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Career Summary
2009 – date MCDONALD’S RESTAURANT, London, UK
Shift Manager
• Effectively prioritizing workload and managing time to fulfil multiple responsibilities simultaneously as a Shift Manager in this fast-paced, market leading food outlet
• Leading, developing and motivating a team of staff to deliver consistently high standards of customer service while ensuring diligent adherence to Food Hygiene, Health & safety and all relevant regulations
• Utilizing strong communication and interpersonal skills to develop excellent relationships with customers and colleagues at all levels, ensuring repeat business and a positive working environment
• Continually monitoring and controlling costs / stock, ordering new supplies as necessary, maintaining all required records to an high degree of accuracy and delivering training sessions in service and quality
Previous experience:
2008 – 2009 GHCM-IT COLLEGE, India
Lecturer, Accounts and Economics
Education & Qualifications
IELTS: International English Language Testing System, 6.0 Band
London, UK, 2012
Apprenticeship: Hospitality Services, intermediate level
City & Guilds UK, 2012
Diploma: Shift Management
McDonald’s University, London, UK, 2012
MBA: Business Administration
University of Sunderland, UK, 2011
PGDAMS: Edexcel Level 7 BTEC Advanced Professional Diploma in Management Studies
Ethames Graduate School, London, UK, 2010
BBA: Business Administration
Punjabi University, India, 2008
Key I.T. Skills
Microsoft Office
Internet and email
Languages: English, Punjabi and Hindi
Driving license: Full; clean
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