As a Real Time Analyst with over 6 years of experience, I believe that I posses the qualifications and skills required to be successful in Canda. I have extensive experience in contact center operations, workforce management, and Real Time Analyst Analytics. I am proficient with workforce management tools such a Verint, Aspect, Cisco, and Nice and have strong analytical and problem-solving skills, As well as excellent communication and attention to details abilities.
Moreover, I have always believed in Canada's values, such as freedom, democracy and equal opportunities for all. I am willing to work hard to contribute positively to society and the economy and become an asset to the Canada while respecting it's laws and regulations. Thank you for considering my application. Please let me know if any further information is required
Data Analysis
Machine Learning
Programming
Data Visualization
Big Data Technologies
Real-Time Sources
Statistical Analysis
Excel
Problem solving
Work force Managment
Operations managent
Aspect
eWFM Tool
Senior Real Time Analyst (WFM)
Experienced Workforce Management Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Negotiation, Operations Management, Microsoft word, Workforce Management, Aspect, eWFM Tool, Intraday Report, EOD report, Break Optimization, Abs Report, PTO, VTO, Green Shrinkage, AHOD, SPOC, Partners, In-House Capacity Planning, Forecasting, Forecasting, IEX, Presentation, Staffing plan, Internal CTP Team.
I love watching Watching Movies and Hanging out with friends, I also love Cooking alot, Love multitasking and love to learn new things, Networking is the main dream of my life
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