Senior Customer Account Manager

December 2007-present:  VWR International Ireland - Senior Internal Customer Account Manager

• Responsible for a large number of key accounts in Northern Ireland, Dublin and West of Ireland focusing largely on the Pharma Industry.
• Working closely with the Sales Executives based in the field and regularly attending face to face meetings with Clients.
• Providing the right information on the objectives of VWR when the customers call for the first time.
• Building strong, long term business relationships with Clients to ensure business Growth and Client Satisfaction with using VWR International as leading supplier for their goods and services
• Ensuring customer accounts are managed both internally and externally   therefore increasing customer retention and satisfaction
• Pro-active when taking a customer call to recognise areas of improvement and business development to increase sales and margin.
• Upselling and Cross Selling
• Responsibility to communicate effectively with individuals/teams within VWR Ireland and Europe ensuring a high quality and timely resolution of customer queries and requests.
• Responsible for increasing customer awareness and use of our online Ordering System
• During my working day I spend time contacting our suppliers to request price supports for their products for our A and B customers to ensure a higher margin and increase in Sales.
• Efficient in SAP, Athena CRM and Web shop
• Experience in Vendor Managed Inventory. Onsite Stock Management.
• Understanding of European Regulatory Affairs and Implentation within my role
• Customer Service Supervisor covering maternity leave for 8months
• Primarily based in the office, I run the Northern Ireland Desk for VWR and a select number of Key Accounts in Dublin and the West of Ireland. Managing customer accounts which involve all queries from order entry/Quotation stage to delivery and after sales service. As I have improved my product knowledge over these 5 + years I also issue quotations and I am in charge of price support requests from suppliers to improve our selling price to customers to help win business and increase our margin. I thrive on building strong relationships with customers and measure myself on successful customer retention.

• Credited in 2011 and 2012 in the VWR Customer Satisfaction Survey
• Selected to Represent VWR Ireland in Europe for the European Workers Council
• Merit in Consultative Selling
• Up selling and Promoting VWR Web shop with our customers

• Providing excellent customer service and building relationships with business customers to ensure continued business growth.

• Interviewing, cross-selling job opportunities to candidates and in turn providing organisations with the perfect fit employee to meet their needs.  Interviewing techniques, administration skills and excellent interpersonal and customer service skills. Meeting Targets and Deadlines (All Met)

• Ensuring an excellent standard of Customer Service while minimizing credit risk for the organization.

• This position of responsibility included the social and emotional development of individuals with learning and physical disabilities.  As deputy manager I was involved in the smooth managing of a household with 8 staff and also relief staff.
• It was a vast role where many targets needed to be met on a daily, weekly and monthly basis

• Co-coordinating day to day activities for the residents. Ensuring the best possible care for all residents

• Opening and closing of bar,
• Stock Control, management Skills, and interpersonal skills